I know this is obvious, why don't you just use the new free version?
A year ago we expected issues once Gibson disowned us. The back up plans were many. We expected the Command center servers would die and we would be dead in the water for new installs. So everyone backed up everything on their product page and made screen shots or copy pasted all the serials and registration numbers, put these in a safe place. Did you? We also ended up with deals from most of the 3rd party vendors to be allowed to use those add ons ( VST's etc.) that were not owned by Gibson.
But then we now have the free Bandlab version and we have support. It is agreed that it is the most stable version ever. There's very few reasons for anybody to use the old versions now.
They have kept the Command center servers going and everything should work and if I built a new computer and need to install Slpat or Pro to get all my goodies that came with it I'm assuming it will all work as it did a year ago.
It is not up to Bandlab to fix issues with Command center. The company that was responsible is long gone. If CCC has lost your serials that is now your problem and not Bandlabs, they will direct you to install Cakewalk by Bandlab and get back to work.