seems a bit sporadic, no? keith was busy for a couple of days a few weeks back, and some of the other support peeps popped in here and there, but nothing for a while now? i'm surprised there's no employee who has to patrol the forums as part of their daily job stuff, at least showing a presence if not answers
 
thoughts?

In essence it's a peer to peer forum and is moderated by the forum hosts.
 
It's great when a Baker does show up but I certainly don't rely on or expect this to happen with any regularity.

yeah, understood, but with the ongoing lack of official contact, it seemed like it may move to the forum? at least, the cakewalk involvement recently seemed worthwhile
 

I personally like that they are busy making SONAR better. It's nice when they stop by but if there is an expectation that they do - they can get mired into a mine pit of whinging and whining as users try to get their viewpoint direct to the ear of someone at Cakewalk. (Where's the MAC version, Why can't I run 8.3 in Windows 10, Cake should make new drivers for the Roland Quad Capture, Cake should be ashamed of themselves for the sad state of Staff View, Cake should be ashamed that their instructions say to load IZotope Stutter as a synth, (etc)).
I wouldn't come near this place. LOL
 

hence why it should be a part of someone employed at cakewalk's general daily tasks list, it wouldn't distract from developing the software
 
i dunno, i just think there should be some reliable way of contacting them, whether via their "official channels" which have been dead for almost a year now, or the forum where there has been some sign of life
 
all those questions are just standard; if cake have let stuff slip that's their own lookout
 
for repeatedly asked questions, well that's what a faq is for
 
the whole "radio silence" thing is rubbish, the only way to guarantee any actual official response in good time right now is via the steam forum (thanks seth!)

pwalpwal
hence why it should be a part of someone employed at cakewalk's general daily tasks list, it wouldn't distract from developing the software
 .........
the whole "radio silence" thing is rubbish, the only way to guarantee any actual official response in good time right now is via the steam forum (thanks seth!)

Sorry I understand, but don't share that view. To me it's very simple. If I like a product and feel it offers me value for what I have to pay - I buy it. If I like the product and feel it provides a good workflow, I use it. If I don't (to either above), I find something else, either to replace or to augment the use of that product.
Cake makes the product, and I don't presume to tell them how they should man their company or how they should support their product. They know better than I do what they can do, what is necessary and which market segments they want/need to focus on. I can tell them what I would like and being a developer I trust and support, I know they are listening even if it seems they don't or won't address my particular concerns. The converse of this is that IF I find a DAW that offers a similar workflow - or a workflow that provides similar efficiency and it also offers the features I feel are lacking - then I would use that product without hesitation. I did buy into lifetime updates, because I currently see Cakewalk in my workflow for the foreseeable future - but if that's not the case, c'est la vie.
Just my 2 cents.

Traditionally, Cake employees never spent much time on the forums before the "new" SONAR - only after they finished their day jobs and after a released a new update.  They got a few days off to answer questions and discover release bugs - and it was the quickest and easiest way to fix them.  Otherwise, they were using personal time most of the year.
 
Craig did change that with the new SONAR with monthly updates - he was around all the time.  Now ...
 
I think most of us really appreciate having staff around.  But there are so many newbies on the forum with typical newbie problems - most of their problems can be answered by user civvies.  Cake Coders don't need to take time to answer questions like "why my built-in realtec card can't record stereo from the mic input."  I'm sure they get enough of those type questions in Tech Support, which is another reason Tech is hard to get ahold of.  The new Cake paradigm is supposed to bring in tons of new customers.  And many of those new customers need a lot of help to get running, so Cake can keep SONAR going. 

The devs would like to stop by the forum more often, and I've encouraged them to do so. John Joseph in particular is interested on feedback regarding all the tweaks he made to Matrix view, because analytics show it's not really being used any more than it was...yet the tweaks were made in direct response to, and incorporate most, forum requests. So I suspect he'll be in here soon. Keith is working on some very cool stuff but it's all-consuming so don't know when he'll surface. 
 
There's actually quite a bit going on at Cakewalk re: future developments. I'm visiting this week and had no idea about much of what's happening...but it has been a very pleasant surprise, to say the least.
 
In any event don't expect to see anyone in here just prior to a release 

If you had a girlfriend that stop taking your calls and stop calling you, what would you believe?
A. She has a big surprise for you? Or
B. She is uncertain about the future?
:)
 

That didn't take very long Craig.  You must have super forum powers!
 
Thanks for the update - when I get time I'll give John some matrix loving feedback.  I have one idea ...
 
@