I'm a developer so I spend most of my time developing code.  I'll pop in here periodically, but as Craig said, close to a release, it's heads down in making sure everything is ready to go.
Otherwise, it's free time/personal time to contribute here.
 
The best bet for support is still the official channels that support has built and maintains. I've heard from them that the backlog was dealt with so response times should be good.
 
Keith

I'm not sure why one would expect something that never happened before. CW may come by on occasion  but not as a duty or a requirement of their job. For all the years the forum has been around it was and still is a peer to peer forum. I like it when a CW person stops by but I never expect it.
 
Actually in the past most of the time when a CW person was here it was when there was a problem that the forum could not fix. It had nothing to do with Sonar but rather problems with members acting badly. Since hosts have been around that is not so much an issue. Noel comes in from time to time to add to or correct threads. However its not his duty to do so. It really is on his own time as it would be for any other CW employee.  As far as I can tell the forum works very well indeed just as it is. I also think its gotten better. The help people get here is tremendous. Its all about the membership doing a great job in helping others.
 
 
 
   

pwalpwal
seems a bit sporadic, no? keith was busy for a couple of days a few weeks back, and some of the other support peeps popped in here and there, but nothing for a while now? i'm surprised there's no employee who has to patrol the forums as part of their daily job stuff, at least showing a presence if not answers thoughts?

No clue what your daily job is, but most small companies don't have technical people they pay to hang out on forums.  
 

fair enough, and hello keith nice to see you in here again :-)

Keith Albright [Cakewalk]
I'm a developer so I spend most of my time developing code.  I'll pop in here periodically, but as Craig said, close to a release, it's heads down in making sure everything is ready to go.
Otherwise, it's free time/personal time to contribute here.
 
The best bet for support is still the official channels that support has built and maintains. I've heard from them that the backlog was dealt with so response times should be good.
 
Keith

I respect your work and appreciate your contributions to the forum, but you have been misinformed about official support channels. There are no phone slots available, and as previously mentioned, it's been that way for nearly a year. The last contact I had with Cakewalk's customer service via email at the end of last year was also a very poor showing.
 
Cakewalk and its cheerleaders can continue taking the ostrich approach and keep burying their heads in the sand, but I believe it will ultimately be to the company's detriment.

just fyi for everyone, if you want a direct response, use the steam forums, seth always replies within a day

http://steamcommunity.com.pp/380080/discussions/2/
 

Brian Walton

pwalpwal
seems a bit sporadic, no? keith was busy for a couple of days a few weeks back, and some of the other support peeps popped in here and there, but nothing for a while now? i'm surprised there's no employee who has to patrol the forums as part of their daily job stuff, at least showing a presence if not answers thoughts?

No clue what your daily job is, but most small companies don't have technical people they pay to hang out on forums.  
 

sorry, missed this, but to answer your question, for my daily job i'm a software architect at a small company, and the forum hanger employees are just the first line of defence, although we do have a "helpdesk" staff that answers the phone
/fwiw

Brian Walton
No clue what your daily job is, but most small companies don't have technical people they pay to hang out on forums.  

 
I used to participate in the Cirrus Owners and Pilots Association (COPA) forum. I purchased a new Cirrus SR22 from Cirrus Aircraft in 2002 and read the forum news daily. It was mandated by Cirrus Management that no employee post on the COPA site for company reasons. I therefore appreciate that Cakewalk lets it's employees chime in from time to time.
 
The then president of Cirrus broke his own rule when he posted his amusement with a video of a flying lawn mower someone posted. https://www.youtube.com/watch?v=kNWfqVWC2KI
 
Walt

haha! but it's not about letting one of them, it's about please force one of them!