I apologize if I'm missing something here but I want to upgrade my X3 producer and it's not showing up in Connected Products in command center. Actual nothing I have purchased is shown under command center under connected products. However, on the my account page under products all my stuff is showing up. Am I supposed to somehow move all my products over to command center?? I log into my account with the same log in for command center

Only the latest version of Sonar (ie platinum) will be displayed in command centre. X3 won't show up, old products will not show up. What are you upgrading to?

Further info:
http://forum.cakewalk.com...se-SONAR-m3147160.aspx

Thanks Alex. I followed the store link and I can upgrade - going from X3 to platinum.  So only new purchases will show up in command center. Older things will just remain under my products on my account page?

Right.. :) At least for now...

I/m having the same problem with sonar artist. but im not upgrading im just switching to a different computer

s-u-
I/m having the same problem with sonar artist. but im not upgrading im just switching to a different computer

Do you see the products available on your Cakewalk account? Are you logged in on CCC? Reboot pc, if you did not do that already after installing CCC (I always do that after almost each new install, just for safety). 


Best of luck.

I just bought "cakewalk artist" the downloadable version, recieved the confirmation e-mail, downloaded the correct Command Center for mac, logged onto command center via my cakewalk account information, clicked on Connected Products and it says "no connected products". I've read 5 or 6 forums with people having the same problem but there hasn't been any resolve. I've read people saying that Command Center only shows new purchases. Well this is a new purchase and new software. The Command Center is the only place where I can download my software from. How is is possible for me to obtain what I've spent money on if my cakewalk account won't sync with my Command Center?

There is no SONAR for Mac. SONAR is a Windows only application. See here http://www.cakewalk.com/Support/Knowledge-Base/2007013383/SONAR-Platinum-Professional-Artist-System-Requirements for system requirements. If you do not have any way to run Windows applications contact Cakewalk directly here is how http://forum.cakewalk.com/FindPost/2090582

Same issue here guys..
Purchased the upgrade from X2 Producer to Sonar Platinum.. Cakewalk.com shows me having SONAR X2 Producer, Dimension Pro, n' Reaper registered.. BUT!!! Cakewalk Command Center shows nothing under "Connected Products!"
i have sent several eMails to the support team... but as I'm in Australia i dont get my reply until the next day! They are getting back to me.. but after a day long delay.. So frustrating! 
 
peace out dudes!