• SONAR
  • No Connected Products Showing Up In Command Center (p.2)
2017/07/09 06:31:03
Kev999
cosmikdaniel
...Purchased the upgrade from X2 Producer to Sonar Platinum.. Cakewalk.com shows me having SONAR X2 Producer, Dimension Pro, n' Reaper registered.. BUT!!! Cakewalk Command Center shows nothing under "Connected Products!"...

 
Have you checked Your "My Products" page? If Platinum is listed there you can download the installers and bypass Command Centre.
2017/07/09 07:05:26
cosmikdaniel
Thanks for your speedy reply Kev999..
@ the "My Products" page it only lists my old products that I am upgrading from...
1. Dimension Pro 1.5
2. Rapture 1.22
3. Sonar X2 Producer

Nothing at all is listed on the Cakewalk Command Center !!
Only Demo products.. 
I have paid for the Platinum upgrade.. but am having all sorts of trouble getting Sonar Platinum. 
 
 
2017/07/09 09:19:44
pwalpwal
have they not connected all the account bits to the new store yet, maybe?
2017/07/09 12:10:41
chuckebaby
Did you purchase the upgrade through Cakewalk ? Or another company ?
 
2017/07/09 13:46:35
mudgel
Command Centre will only show a product that was installed using it. For this reason it is not necessarily a reflection of what's showing in your online account.

If you want a program to show up in the CCC you need to install using CCC if it is a compatible product.

Eg Sonar X3 is not but Sonar artist, Professional and Platinum are as is Dim Pro Z3TA 2 Rapture and many other programs and plugins. For products that can be installed through CCC but weren't you have to weigh up the time it takes to reinstall those products including sometimes large sample libraries through the CCC.

If you take the time in the end you'll have a neat installation of all your Cakewalk products and you'll be notified of all updates which can then be done at the click of a button through CCC.
2017/07/09 14:45:03
John
I'm going to ask a very basic question of the OP. In Command Center are you logged in to your account? For ease of use the same log in used here will work for your account. 
2017/07/09 16:27:20
pwalpwal
John
I'm going to ask a very basic question of the OP. In Command Center are you logged in to your account? For ease of use the same log in used here will work for your account. 


OP was 2.5 years ago, someone bumped an old thread
2017/07/10 00:54:05
chuckebaby
cosmikdaniel
Cakewalk.com shows me having SONAR X2 Producer, Dimension Pro, n' Reaper registered..

 
Reaper ?
Ya, Im not sure your going to find Reaper in Cakewalk Command Center
2017/07/10 03:18:02
Daniel Garica
hey happy humans :)
I figured out what the problem was..
I accidentally created a NEW CakeWalk Account when signing in to CakeWalk to upgrade from X2 to Platinum!!!
Hence with having two accounts.. 1 did not work.. n' i had forgotten about the account i had previously..
Now that i'm signing in with the proper account... i can use the CakeWalk Command Center "CCC" n' see all of my purchased products ready to download.. (took about an hour to download).
 
thanks for all the help guys.. i hope this helps someone out there..
 
peace out dudes! :D
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