• SONAR
  • Sonar Platinum Crash after Crash after Crash! (p.3)
2016/05/08 21:39:29
Jesse G
chuckebaby
BSOD are almost always hardware issues but who knows, could be dim pro.
I myself have not had a crash since last year. ive had 2 sonar not responding but then eventually they caught up and went away, recovered from them.
 
what audio interface are you using ?




Audio I/O is Roland Octa-Capture with latest drivers.   I am using Window 10.  The video card drivers are from Geforce directly. The computer never Blue Screens, it just freezes while using Sonar Platinum.   If the problem is only with Sonar and no program, then I assume Sonar Platinum is not working properly with something on the computer. 
 
I can use T-Racks without problems, IKmultimedia Ampeg, and other software that can run independent of Sonar, however, when I use them as plugins within Sonar, Sonar will Freeze.  
 
It's not the computer, it's not the parts, it's Sonar somehow.  
2016/05/08 22:08:03
deswind
There was a long period of time where I had a lot of problems with the video card and my Lynx drivers- until I went to Radeon cards. I just have not had good luck with Nvidia.  But everyone's components are different.  I doubt it is Platinum because it runs perfectly for me and actually now better than 8.5.3.  (Though I miss the color options.)
2016/05/08 23:03:14
kevinwal
Rob[atSound-Rehab]
kevinwal
I had this exact issue until a comprehensive virus scan found and removed some malware.
 



Which tool to you recommend to scan for such viruses? Not every one catches all ... and it should be possible to uninstall without leaving anything behind after the scan ...




I used ESET and BitDefender. ESET has a demo version that will scan at no cost.
2016/05/09 05:50:56
MacFurse
Jesse G
chuckebaby
BSOD are almost always hardware issues but who knows, could be dim pro.
I myself have not had a crash since last year. ive had 2 sonar not responding but then eventually they caught up and went away, recovered from them.
 
what audio interface are you using ?




Audio I/O is Roland Octa-Capture with latest drivers.   I am using Window 10.  The video card drivers are from Geforce directly. The computer never Blue Screens, it just freezes while using Sonar Platinum.   If the problem is only with Sonar and no program, then I assume Sonar Platinum is not working properly with something on the computer. 
 
I can use T-Racks without problems, IKmultimedia Ampeg, and other software that can run independent of Sonar, however, when I use them as plugins within Sonar, Sonar will Freeze.  
 
It's not the computer, it's not the parts, it's Sonar somehow.  


I believed exactly what you did Jesse. It took a bunch of boffins at Cyberlink's forum to convince me that it was my drivers. There was an update to win10 earlier this year that triggered the onflow of disruption. Powerdirector for Cyberlink, Adobe Premier Pro, plus heaps of others.  I was going nuts because not only couldn't I get any vid app to remain stable and not crash, Sonar was doing the same. This stuff is way over my head and I don't pretend to understand, but it comes down to the way program's use the graphics. The third, and last, driver from Nividia fixed my problems, and a lot of other people's, who were using a multitude of GTX cards. It seems the higher end cards like the 970 were better off, but still had issues. I wasted so much time and money on this exercise it has left a sour taste in my mouth. I got things working, but I removed the card altogether in the end, built a new machine for video, and deleted everything off my PC not necessary to run my DAW, and returned to onboard graphics only, and have not had one failure since. Unless you count some un-inspired guitar takes that is !!!!
 
I know this may not be the answer to this thread, or your problems, just something worth considering. I often answer threads on forums recommending doing away with graphics cards for DAW's. A good motherboard with multiple monitor support is all that is required unless you want to do other things, and win10, Intel, and SONAR, seem to quite harmonious. You can sort the driver problems I believe, with some patience, but it's not worth the effort. IMHO.
 
edit --  my GTX card is responsible for my avatar lol!!!
2016/05/09 05:53:53
MacFurse
deswind
There was a long period of time where I had a lot of problems with the video card and my Lynx drivers- until I went to Radeon cards. I just have not had good luck with Nvidia.  But everyone's components are different.  I doubt it is Platinum because it runs perfectly for me and actually now better than 8.5.3.  (Though I miss the color options.)


And this a reflection of just so many people. We're not gaming !!! So we are not catered for. It is almost that simple.
2016/05/09 08:26:23
Jesse G
So is it the consensus that most of you think I should check out the graphics card first?  It's funny that only Sonar Platinum would be Freezing because of the graphics card.   But the same Graphics crd wouldn't interfere with anything else on the computer. 
 
This computer only host music affiliated programs only and MS Word 2013 only. I haven't installed any games, any crap, I only have my Ethernet cable plugged in when I am authorizing a plugin, using Control Center, or updating my Symantec AV.  
 
I reply to the Sonar Forums or search the Internet via my non-DAW related laptop.  The only other problem with my DAW was a windows 10 update that made my XLNAudio addictive Drums 2 and Addictive Keys software revert to Demo mode.  I had to go to the XLNAudio site and remove the computer from their site and then re-activate it again to obtain a new computer ID number.
 
I need a drink,  whose got the good caffeinated coffee.   LOL
2016/05/09 08:28:29
Rob[at]Sound-Rehab
kevinwal
Rob[atSound-Rehab]
kevinwal
I had this exact issue until a comprehensive virus scan found and removed some malware.
 



Which tool to you recommend to scan for such viruses? Not every one catches all ... and it should be possible to uninstall without leaving anything behind after the scan ...




I used ESET and BitDefender. ESET has a demo version that will scan at no cost.


 
Thanks for the info
2016/05/09 08:33:24
Ricebug
I don't know what happened, but when I woke up this morning at O-Dark thirty, I fired up the machine and was getting ready to wipe the C: drive. But I said, "Ah, I'll try one more time." Opened up a piece in Sonar that had never opened before. I was shocked. So I tried freezing one of the Kontakt synths, which also always caused Sonar to lock up when the problem started. SUCCESS! Quick! Delete the offending synth, re-save the song.
 
Anyways, I've tested more stuff and everything seems fixed. The only thing I did last night before shutting down was deleting and uninstalling XLN Audio/Addictive Drummer 2, since that too was causing the same crash.
 
We will wait. We shall see.
2016/05/09 08:36:50
Merwyn
scook
Usually BSOD are hardware related. Are the OS and firmware update to date?
Details about the make/model of the audio interface and session settings (driver mode, sample rate, bit depth, buffer settings), may be useful.
 
Tech support is the best resource when it comes to deciphering dmp files.
 
Any particular DPro program involved? Sometimes knowing the program name can help.


Many thanks for your reply Scook.
 
The OS is up to date. Firmware though...I am not very technical minded and although I've browsed ASRock website for updates I really don't know what I am doing so I've left alone.
 
Audio Interface;
 
Yamaha Steinberg UR22
Sample Rate: 44.1Khz
Buffer size: 11.6msec / 512 samples
Driver mode: ASIO
Bit depth: 24
 
I have been using Dim Pro's 'Gilmour' on the troublesome project...haven't had a chance to test others yet.
2016/05/09 08:38:16
Merwyn
stratman70
I used Win 7x64 for a long time but had SP's up to date. You could always create a restore point and install the Service packs-I think 3 was the last one. Couldn't hurt.
 
But also, I had some issues (not BSOD) with Dim pro quite a few times-years ago in Win 7x64 Pro.
Now on Win 8.1x64 for last couple of years. But ever since I got rapture Pro I don't - Still have Dim Pro installed but rapture Pro is what I use. Dim Pro is an old program -  I did get in onthe $79 upgrade to rapture Pro way back-not sure what it is now. Dim Pro is incorporated i8n rapture Pro. I still use a few Dim Pro basses, but go thru thru Rapture Pro to get there.
 
Hope you get it sorted out sooner than later.




Thanks stratman
 
I've checked the service pack for win7 (64) pro and there only seems to be service pack 1 available, which I have.
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