Yeah, tell me about it!!
I had a noise issue which we suspected may have been a noisy fan so they offered to fix it for free if it was the cpu fan, but if it was the PSU fan then I'd have to pay for a new one.
Turned out it wasn't a fan it was a noisy HDD.
Now, here's where it gets interesating, I returned it to them last year to get the 3 internal HDD's put into HDD silencers.
They've since told me that there was only room for 2 silencers inside the case so one was running "free", presumably the noisy one.
So...... they are now re-imaging my system drive and are going to install this onto a 1TB SSD along with everything from my sample drive. The old sample drive I'm going to use for mixdowns.
So now I'm even more nervous than I was hah hah!!