Seth Kellogg [Cakewalk]
 
 

Brian WaltonCurious where the pool of customer interviews came from.

 
Internal analytics and we asked around.
 

Ahhh...that explains a lot.  Polling the Steam user base can't possibly be representative of the entire user base.  
 
I'd be absolutely shocked if even 1/4 of the people that bought Sonar got it through Steam...
 
Of course not sure about your internal analytics component. 

Just a quick post to shout out to Seth for supporting me "outside of the normal support system".  While I think it's unfortunate that the way that I got support was by stomping my feet on the forum (knowing that I submitted a bug report - but not realizing that no one would ever necessarily address it without reporting that I reported it), I appreciate that Seth came to me via PM on the forum, where support "is not supposed to happen" and has gotten both of my issues at least looked at by the development team and hopefully on to being fixed.
 
So - thanks Seth!

I sure am glad I got on the lifetime update train during the promotion period :-)

posted by accident-disregard

I bought Platinum in Feb 2015. After one year, I bought another 12 month's worth of upgrades. In Feb 2017, the thing has expired. Clicking on the links in Cakewalk.com, it says my membership ended on 19 Feb 2017. Does this mean I have to lay out another $499 to stay current? If not, please provide a link to point me in the right direction.
 
EDIT: Nevermind, I found it. $199 for another year. Ouch!

Alex, as a Cakewalk user from Cakewalk DOS, I think I've bought every version of the highest version of Sonar available every one to other version. In the past there was always something unique about the next version that made you want to upgrade, I haven't seen that in a while. And the price of the upgrade was great $99, $149 and sometimes $199, but not more. After Sonar 3, I  believe I've always had a problem with simple midi and paste, that previous versions did not have. I submitted the problems to Cakewalk but they were never fixed. Cakewalk used to be called Twelve Tone I believe? Last week I wanted to change some chords on a midi recorded guitar, I wanted to cut, paste, copy but nothing worked right, so I had to open a version of Cakewalk X3, and though it wasn't perfect I could copy, paste and move in smaller amounts. I find it hard to update at any price especially at over $200, and apparently this problem was never fixed on the Windows Platinum I upgraded to in 2015. I read on this forum, others still have the MIDI copy and paste problems, and I tried loop dragging. This the only problem I've had since Sonar X. I've also changed motherboards gone back to Intel CPU's, and I still have this only problem. I am afraid to upgrade because I can't see me paying for something that should have been fixed a long time ago, and will I get my money back if it is not fixed in the next version? I really believe if it didn't work in the version I have now it should be fixed for free, it's not a computer problem, and it works at least somewhat on a older version. I love Cakewalk but people should not have to pay for a update with a function that never worked properly and was never fixed. I've bought a lot of software, and the good companies will fix the bugs in older versions, maybe going back to 5 years, with a update or a patch. You guys are cutting off everyone after 1 year, I've never seen this before. I have a problem that never seem to have been fixed, and you want me to pay +$200 with no guarantee it will work right for something I already paid for? No thank you, I'm not feeling it, I feel like I'm being robbed. Patches should be free, I'm sorry, I'm not asking for something new, but only that it works fully like it was sold to be. Rich Greenidge.

@richlion821: I feel your pain, but keep in mind that Sonar is an extremely complex program. They've probably got 7 or 8 classroom-sized white boards, where programmers have scribbled all kinds of stuff that needs to be done. I'm sure they'll get to it.
 
I didn't like coughing up another $199 just to stay current, but most folks spend 10 times as much in a year on designer coffees. 

I think that a lot of editing features are probably being reviewed right now as they attempt to get ripple editing implemented in Sonar.  This is probably a good opportunity now for them to fix the nagging copy paste stuff! 
 
If it had been easy, they would have already done it.  The way it works is probably buried deep in the code, making it hard to change without messing something else up.
 
I am hopeful for a more robust editing experience when they release this new feature!  But I am going to be patient, expecting that it will be released when it's ready.

I hope this time with simpler updates I can understand what the Platinum is!!!
 
In last year I could have received hundreds of mail asking me to update. The main Q is I do not know what these updates can help what I am doing?
========================================================
Starting May 1, 2017, if you want to upgrade your copy of SONAR to a more advanced edition, you simply pay the difference in the current price.

• If you own SONAR Home Studio, upgrade to SONAR Artist, Professional or Platinum for $49.99 off the regular price.
• If you own SONAR Artist, upgrade to SONAR Professional or Platinum for $99.99 off the regular price.
• If you own SONAR Professional, upgrade to SONAR Platinum for $199.99 off the regular price.
• We will no longer offer discounts for any other editions of SONAR or from other Cakewalk products.

============================================================
 
So my Sonar X3 Producer would get any discount on any of these upgrades, right?
 
 

namclow
I hope this time with simpler updates I can understand what the Platinum is!!!
 
In last year I could have received hundreds of mail asking me to update. The main Q is I do not know what these updates can help what I am doing?
========================================================
Starting May 1, 2017, if you want to upgrade your copy of SONAR to a more advanced edition, you simply pay the difference in the current price.

• If you own SONAR Home Studio, upgrade to SONAR Artist, Professional or Platinum for $49.99 off the regular price.
• If you own SONAR Artist, upgrade to SONAR Professional or Platinum for $99.99 off the regular price.
• If you own SONAR Professional, upgrade to SONAR Platinum for $199.99 off the regular price.
• We will no longer offer discounts for any other editions of SONAR or from other Cakewalk products.

============================================================
 
So my Sonar X3 Producer would get any discount on any of these upgrades, right?
 
 

You have the month of April to upgrade to Platinum otherwise you have to pay full price (usually about $500)starting May 1st.