Blades
That said, I have a few open tickets with Cakewalk and I'm extremely disappointed in the lack of response I've gotten.  I opened these tickets last August and I cannot get any response. So, I'm sad that it APPEARS that the lifetime purchase is at the expense of responsive customer support.  THAT is totally unacceptable.

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Do you have numbers for those? I just did a lookup and the only cases which appear to be from you (btw: not the e-mail you used to register on the forums) seem to be one from the 17th, and one that was responded too and closed in 2014. 

Feel free to send me a PM and I'll look up the status of them. 

FWIW, just today I've been helping a user on Facebook who isn't receiving replies back from Tech Support for some reason. The e-mails are sending on our end, but his hotmail seems to be filtering it for some reason. It's totally possible your situation is another case of this.

Off topic, but it bothers me to hear that you are using the forum, the bakery, steam and Facebook as conduits for customer interaction. I have no idea what avenue to follow when looking for information. I worry that the limited support resources are diluted and that there is a potential for inconsistent communication.
 
I don't use social media. Does that put me at a disadvantage when I'm trying to find out whats going on? I'm hearing that there is more interaction via Steam and Facebook.

ampfixer
Off topic, but it bothers me to hear that you are using the forum, the bakery, steam and Facebook as conduits for customer interaction. I have no idea what avenue to follow when looking for information. I worry that the limited support resources are diluted and that there is a potential for inconsistent communication.
 

 
Follow us where you feel comfortable.
 
While the forum is really setup as a peer to peer platform, Facebook is much more of a direct marketing tool and needs to be handled as such. During our last round of customer interviews (this past month), very few indicated that they were on the forum, but almost all were on Facebook. It's only logical that we participate in the places where our customers congregate. 
 
Now, in regards to my main responsibility, Steam is designed to give developers all the tools they need to create/release/sell/reevaluate/update and communicate with their user base. The built in social media platform is critical for success and is the best way to communicate with users on that channel. That said, non-Steam users won't be missing anything by not following Steam, and probably shouldn't as it differs slightly from direct. 
 
Tying it back to your point of multiple conduits. Steam users may not necessarily be Facebook users as they tend to skew younger. Therefore It would be bad to assume we could ignore the Steam community tools in favor of just Facebook or the forums.
 

ampfixerI don't use social media. Does that put me at a disadvantage when I'm trying to find out whats going on? I'm hearing that there is more interaction via Steam and Facebook. 

 
In 2017, not using social media is probably putting you at a disadvantage. How much is dependent on what you consider relevant or valuable. I know of 3 user moderated SONAR Facebook groups that are arguably more active than the forums and likely share more user generated content. That result isn't unexpected though, Facebook's whole platform is designed around content sharing and community.

I would have to agree with you Seth, different strokes and all that. Coming from a multi-generational family I have a father of 80 who edits guitar instruction books on his Mac, I am in the Windows camp biased towards forums and Facebook (through no fault of my own I must add :)) and my son is 24 and of the Steam/Reddit generation who thinks Facebook is for old people to share family photos.
All of us involved in music.
 
p.s. by old people I am talking anyone over 35!

Interesting side-topic...   As much as I love frequenting these forums as well as a few others, I don't even have a Facebook page.   And I don't do Twitter or use any other social media avenues either.   However, I personally know only one, maybe two, other people that don't have a social media presence of any kind so I know we're in the (overwhelming) minority.     
 
I guess that's just how it is in the 21st century, so maybe the borgs were right after all.  
Geez, I feel old.  
 

welcome to my world Steve! Spitfire audio announce via Instagram, I am involved with another company who share betas via Facebook, album drops are now done surreptitiously via Reddit. I tend to use FB messenger and WhatsApp as a way to communicate with people across the globe rather than email. Collaborations are done via sftp due to security rather than links to download pages.
 
luckily I was microchipped at birth so I have access to every available communication channel!
:)

i don't do the facebook thing really myself either, although i do have a fake anonymous account set up for the sole purpose of getting news/keeping up with companies/products etc

Hatstand
 
p.s. by old people I am talking anyone over 35!

Ouch, I guess I should go pick a plot out before people catch on to this.

Hatstand
welcome to my world Steve! Spitfire audio announce via Instagram, I am involved with another company who share betas via Facebook, album drops are now done surreptitiously via Reddit. I tend to use FB messenger and WhatsApp as a way to communicate with people across the globe rather than email. Collaborations are done via sftp due to security rather than links to download pages.
 
luckily I was microchipped at birth so I have access to every available communication channel!
:)

Someday I might make it there...   In the interim, I think my microchip must be a little rusty or somethin'. 

Seth's comments were a real eye opener for me. I thought this was the center of the universe. Next, you'll be telling me the earth isn't flat. You crazy kids!