My take is sometimes a preset gives you a good starting point without lots of brain pain.
However software synths are quite easy to tweak, well most of mine are, and they are just begging to be tweaked, which makes me think it would be insulting to the creators not to tweak.
Of course the Modular synths Softube Modular, Arturia's Modular, ARP 2600 etc are there to build your own.
Consequently my answer is.
Do You Use Presets As Is? Yes as a starting point.
Do You Tweak Them? Yes every time, even if it is just to change a filter or FX to help it sit in the mix.
Do You Create Your Own? Yes with some of my synths.