It just won't let me change my password and will not recognize the original.  Everything was working fine.  Why all this?  Normally I just put my mouse on the CCC and it opens.  I've got to go to the wal-mart.  Be back later, if anyone  has comments. Thanks.

fantini
It just won't let me change my password and will not recognize the original.  Everything was working fine.  Why all this?  Normally I just put my mouse on the CCC and it opens.  I've got to go to the wal-mart.  Be back later, if anyone  has comments. Thanks.

Fantini,
 
I think your main problem is just working out your password reset, not any loss of product.
 
From your original post: "Platinum with lifetime updates is no longer listed in "My Products"." and then you say something about showing only the version from 2015. I'm guessing that it is simply the date when this latest major revision of Sonar (Platinum) was first released (not counting minor revisions / updates since then).
 
Mine shows the same "2015" thing under "My Products". But when I click the "Membership Details" link, it shows that I have Platinum with lifetime updates. All of that is on the web site for "My Account Home".
 
Your password issue is with the Command Center. If your reset password emails are not taking you to anywhere that allows you to change a password, check for browser pop-up blockers, ad-blockers, or anything that might keep you from opening that window (you might see a window briefly appear, then disappear). Also try to right-click on the link in the email and select something like "Copy URL", then you can open a browser tab or window and paste the URL in manually.
 
If none of that works, you might need to contact Cakewalk Support, but I think this is only blocking you from getting future updates from Command Center, not using the product today (Sonar installed on your computer probably works fine).
 
Speck
 
 
 

Speck.  I think I have it working again.  After I tried the second time to reset my password it would not accept it.  The reason was cakewalk required my original password before it would register the new one.  It would not recognize the old password.  Later, I tried the new password from the email and despite the fact that cakewalk would not register it through the normal process, it worked in the CCC.  There was nothing changed in the CCC, so why I received a prompt stating:  "Please log into the command center to check activation status"  is still a mystery.  Thanks for your help.

3 Hours later.  Maybe I spoke too soon on the last post.  I just opened the CCC and now it states I have no products.
 

must be something flakey going on as there seems to be a few similarish threads around. i am going to fire up platinum and ccc and see what happens, doesn't really bother me if it goes down hill as sonar is number 3 on my daw list

Same thing happened to me. ... fired up SPlat,  had to re-activate, etc.  Of course I had forgotten my password and had to change. The new password got me to my account but was rejected by CCC. So I renewed the password again, and this time got in, and everything seems ok. My account shows my products and lifetime membership. Just a hiccup in the system, I hope. 
 
Jerry

when i fire up ccc i have to log in again but can't seem to. when i fire up platinum i get the toast to check activation, i just ignored it, checked the about sonar page under help and it says valid through 12/25/2037 - status owned and seems to function fine

ccc allowed me to log in on second attempt and everything seems to be in place, and no longer get the check activation toast when starting platinum