What is it that makes a user loyal ?
Commitment to oneself first . Then having a reasonable expectation of what they can and plan on accomplishing with the chosen tool / DAW they are using ...
With out that all bets are off ...
Why ?
There happens to be a tremendous amount of personal energy and time that has to be invested in the first place .
The Honeymoon phase of looking at the GUI while dreaming about all the nice Musical Places were gonna go to using this DAW is pretty short lived when you consider that sooner or later your gonna have to either take the red pill or the blue pill to be able to leave the comfort of the Matrix to see things for what they actually are

It can be a very shocking personal revelation to find out that on a core level "as much as one thinks they know" ...
"they don't really know $hit " ..
This is a Crossroads with many possible out comes ....
Depending on the individuals capacity to be truthful to themselves they may only encounter only 2 " real categories " to confront ...
One can accept that the DAW itself is not only a tool that not only does music , but it is also a Hidden Kingdom or Realm where the user can explore the vastness of ones own limitless creativity within the confines of working within the DAW ...
What I find most interesting about this concept is , in truth the DAW as a tool itself is indeed also limitless ..
The key to unlocking the full potential of the DAW does not lie within the DAW only .
The Key to unlocking the DAW lie's within the users ability to see and fully understand that what they are doing while using the DAW is only a reflection of the skills they may or may not posses in the first place ...
Speaking from personal experience , the truth of "that little nugget" can be somewhat of a shocking thing to become aware of in oneself ...
If things "ain't happening" I can rent a canoe and go to Da Nile

or I can look at the reflection in the mirror ...
If I happen to be the "main person in charge " in my own private Kingdom of The DAW ...and if it turns out I'm not getting the results I had hoped for ...
Then Who do I blame ? myself or the DAW ?
IMHO , this is the stepping off point for many people ( myself included at times ) ...
Without getting into a whole deep psychological mental rubiks cube of defining the whole who , what, when , and why of it all ...I will keep it simple ...
The temptation to jump to a different DAW may indeed have an allure to it that may seen irresistible to a person who wants to keep it light and easy on themselves ....
There are people out there that have no desire to swim the deep in of the pool ...
I'm willing to bet that most of us here want to swim the deep end of the pool or else we wouldn't be here ..right ?
So what would be a good answer on a personal level for me to define the whole
What is it that makes a user loyal ?
in a nut shell ,
Having the Absolute Freedom to go out and find out for myself what's out there in a DAW regardless of what I or another person thinks about what ever personal choices on a DAW I may or may not happen to make ...
I firmly believe that no matter what DAW I use ....I'm still gonna hit the same old sticking point ..MYSELF ...
FWIW , I happen to feel that awareness is actually a very good thing
As far as all this chit chat goes I've already been down this Road w Samplitude , Logic , Cubase , Reaper , Acid Pro , and a half a dozen others ...
I keep using SONAR the most , not because I'm Loyal ..
I just happen to feel that SONAR has always been a very good place for me to Learn & Grow
all the best,
Kenny