I don't know of any other DAW company that regularly interacts with its users on the user forums like Cakewalk does.
I really wish that people would think twice before nitpicking, complaining, and antagonizing Cakewalk on the forums. I feel that there is a huge amount of negativity on the forums in that respect.
I remember when I first got into DAWs about 5 years ago, Cakewalk's forums were a great place to learn and interact. It's still a great forum but now I perceive a lot more negativity. I would love to see it become more positive. . . with the participation of the Cakewalk staff it could be a truly exceptional forum.
For those that agree with my sentiments, let's all be more judicious about when we participate in negative threads.
Some possible examples:
Someone is trolling? Don't encourage them by commenting.
Have concerns that Cakewalk's lifetime updates are a money grab? Express your concerns in a rational and constructive way instead of just making blanket statements that assume the worst.
Having issues with Sonar? Post some actual details and give the community a chance to help.
Think Cakewalk's customer support needs improvement? Make the suggestion, but once the staff answers, go drink a beer and let it go!
Yes, we're all paying customers and we want value for our money. But just try to think about how you'd want to be treated if you were on the receiving end.
Thanks!