I managed a large LAN/WAN Network and Hardware Help Desk for 23 years (until I retired).  People don't call the Help Desk to tell them how great things are working or how much they like it, they call because they have a problem and some are mad about it and others just want help. We helped them all equally, the P'd off ones and the ones that were nice.   A forum is no different.
 
 

fireberd
I managed a large LAN/WAN Network and Hardware Help Desk for 23 years (until I retired).  People don't call the Help Desk to tell them how great things are working or how much they like it, they call because they have a problem and some are mad about it and others just want help. We helped them all equally, the P'd off ones and the ones that were nice.   A forum is no different.
 
 

Not sure I agree. . . a forum is not the same as a help desk.  It would be more accurate to compare it to Cakewalk's technical support, no?

jpetersen
Folks are drawn here when things go wrong, so they're already p*****d off and negativity is kinda baked in.
 
Negative posts are also informative. Between the derision and levity, some real gems of insight get posted by those with the knowledge.
 
Most of my right click/saved threads are negative ones.

I agree but there are better ways to express ones self than some do here on the forums.
 
I am drawn here to learn and without reading these forums I would be nowhere as efficient with Sonar as I am now. Most all of the problems I have had with this DAW have not been the software's problem.  They were wetware problems, i.e. me.

I don't see how this forum could be any more positive.
 
Everybody has a bad day, gets frustrated, and takes things the wrong way once in a while.  If people accept that fact and quit throwing gas on the fire in an effort to be self-appointed judges, the flames wouldn't get nearly as hot.  When somebody is already frustrated there is nothing more explosive than an admonishment from a peer about their attitude.
 
This isn't La-La Land.  This group is a mix of people from around the world, with different skill/knowledge levels, personalities, priorities, etc., with music and Sonar being the only consistent, common ground across the board. 
 
With that in mind, I think we do pretty darn good.
 
IMO, of course.

Oh, brother ........
 

A forum is a mirror of society...and it's open to the public. You'll get the good, the bad, the geniuses, the idiots, etc. Most members here have sufficient maturity to know the difference between constructive criticism and ranting. Constructive criticism is one of the factors that propels SONAR forward. I think one of the biggest improvements would be if all posts were fact-based, regardless of their positivity or negativity. 
 
 

bitman
 
A forum mission statement? That's pretty grandiose and pie in the sky even if it is in the TOS.

 
Most forums have some kind of description, e.g., "For users of legacy Steinberg Cubase software," "All topics on WaveLab 7 and WaveLab Elements 7," "General discussion area, members must have 15 posts before posting here," "Need help from an experienced musician? Post your questions here! Contributors are expected to respond constructively to help both growing and skillful players flourish, and any offensive comments are strictly prohibited," etc. If you want less "grandiose," consider it a "description" instead of a mission statement, but most forums go through the exercise of defining and stating their raison d'etre.
 

wow, what I thought was going to turn in to a huge cluster muck, has actually appeared to be turning in to a good therapy session over the past several posts.
 
John and Bob, you guys have about the same grip on life and this forum as I do.
 Craig too: "A forum is a mirror of society" absolutely agree.
 
I do however wish people wouldn't take things so serious.
I could be wrong but I believe the OP was referring to people who come here with one mission and one mission only, to smear cakewalks name in the mud.
 
I actually find some of the more interesting threads to be ones with users explaining their problems in a constructive way. This gives me a new look at things I might have never even noticed and apply them to not just my own personal work habits... but share them with others in hopes they solve their own problems.
 
Sharing is caring. that's what this world needs more of. im guilty of being a dink on my levels. if there is one thing I would like to change about myself it would be arrogance. I can be arrogant and blissfully ignorant without even realizing it. This is a good lesson for myself to try and be more patient with others as I would want them to be with me.
 
 
I don't think this thread is about "can someone tell me why this doesn't work"
I think its about " who makes this software chimps" ?
 
we could all learn to be more patient and not take everything so serious and most of all...Smile and laugh.
I have found the secret in life to being happy is to laugh. laugh a lot.
laugh at yourself, laugh at each other. its healthy. its also the reason I have been married for over 15 years.
 

Or as Andy Warhol once said:
 
“Sometimes people let the same problem make them miserable for years when they could just say, So what. That's one of my favorite things to say. So what.”

chuckebaby
 
I have found the secret in life to being happy is to laugh. laugh a lot.
laugh at yourself, laugh at each other. its healthy. its also the reason I have been married for over 15 years.

Congrats Chuck.  My honeymoon just entered it's 26th year last month.