ramscapri
 
Andrew,
 
I hope that clicking Launch from inside the command center will not be the only way to start Sonar and that it could be started with a shortcut or from the start menu as usual. Just confirming...

It's not. You don't need to be running Command Center to launch the program. In fact, you don't need to use Command Center to install, but it's highly recommended.

johnnyV
I have the same issue. I logged in and there's nothing there. 
I think this goes back to the fact I never managed to get my cactusmusic account to work which is the one I used originally in the store. I am using the correct email as I have all my confirmation of purchases stored there.
I guess someone at Cakewalk will have to fix my account.
Who Should I PM?  

Best bet is to send an email via the Feedback form here: https://www.cakewalk.com/My-Account/Feedback
 
Cakewalk Support can also assist: http://forum.cakewalk.com/How-to-contact-Cakewalk-directly-m2090582.aspx
 
I hope that helps! :)
 

Another thread suggested we buy at a retailer vs the cake store. I'm guessing it doesn't matter unless you want a boxed version?

Quick heads up for anyone buying the Pre-sale version:  I got an email, went to buy at upgrade price.  Following the advice at the top of this thread, I hit "OK" despite it saying it was going to charge me the full amount instead of the $149 upgrade price.  Unfortunately, it DID in fact charge the full price and the advice about the price "switching" did not work.  Already talked to someone on phone and it is being sorted out, but you may want to change that bit at the top about the price changing if you proceed.  Did not work.  Kinda freaked me out to see a bill for $525!

Two questions:
 
1) If your 12 months starts when you buy it, you will lose a half of a month, the special upgrade pricing for Producer to Platinum is good until... ? Seems one should wait a little to maximize my 12 months.
2) Not on topic but, does AD2 have a base set of kits? I haven't installed AD2 and am wondering if it makes a difference to install now or just wait.  
 
Tks.
 

Thanks Ryan I submitted via Feedback. I'm sure it's an easy fix which I should have dealt with back when it happened instead of switching to this guy who's a bit of a wacko. 
I also think I see what I did wrong, I was spelling it cactusmusic and it's Cactus Music. I broke the web page I guess.
Anyhow I will leave the Command Center alone until I switch identities.  
 
I think we need to all relax and give this a week to work the kinks out. 
Keep up the good work. 
Happy Customer John Vere. 

Andrew Rossa [Cakewalk]
 
It's not. You don't need to be running Command Center to launch the program. In fact, you don't need to use Command Center to install, but it's highly recommended.

I would recommend it as well. It's pretty transparent, and keeps track of things so you don't have to.

Ryan Munnis [Cakewalk]

scook
Your existing products will not show up in C3. Using C3 starts with SONAR Artist/Professional/Platinum.

As Scook said. We built Cakewalk Command Center for products moving forward. We've been referring to them as "Connected Products" (more so just because I haven't come up with a better name myself yet ;) )

I would a name like "Awesome Enable Products"
 
"Connected" sounds like an online, phone-home app ... to me anyway

Someone asked a good question a little while back, what happens to all of our already existing products with the old Cake store? It's not uncommon on a DAW rebuild to need to re-download tons of stuff.

The old products should be available for download in https://www.cakewalk.com/My-Account/Products 
If something is missing fill out a feedback form https://www.cakewalk.com/My-Account/Feedback to let support know what is missing