'Do you have your interface plugged into a USB 2 or USB 3 (blue) port? Some interfaces don't do well on USB 3 ports, especially on Win 7, so if you have a USB 2 port, try that.'
Yes the interface is USB 2.0, going into a 2.0 connection. I have 2 of each. Black 2.0, blue 3.0
'Can you get audio to play through the interface from another piece of software (windows sounds, a browser, etc.)?'
Yes. I have hooked up my Roland vs 2480 standalone hard disc recorder hooked into it.
Question asked earlier: updated the drivers from the Roland site.:
Yes, and oddly, the win 7 drivers are NOT on the units page. I forgot how I found it. It had been suggested using the Vista drivers but it they were prevented by windows to take hold of the unit.
I've tried asio4all. No luck. Worse than the asio