• SONAR
  • Request for consultrathin email
2017/02/07 09:30:25
Westside Steve Simmons
Hi everybody. I got an email from a young man who asked if I would consider setting up a phone consultation so that Cakewalk could get some ideas from one of the users. I'm wondering if everyone else, or anyone else has gotten a similar email? If it's for real I think it would be a great thing that Cake is reaching out to the end-users once more.
WSS
2017/02/07 09:45:22
John
No I have not. I'm not sure what the emailer can do and what he is offering. Nor do I think CW had anything to do with it. 
 
Very odd.
2017/02/07 10:18:01
Westside Steve Simmons
"Hello,


My name is Lance Riley and I'm a Product Manager at Cakewalk. I'd like to get to know our SONAR Platinum customers a little better and I was wondering if you wouldn't mind scheduling a call with me?


We are reaching out to random customers who currently own SONAR Platinum to talk to them about their experience and how they use SONAR. We want to take those incites and make using SONAR a better experience and focus on building the most meaningful features for our customers.


If you're open to a 30 minute call with me, please make sure you reply to this email that you are interested. I will then reach out to you to schedule a time.

Otherwise, I appreciate any information you would like to share with us, and thanks again for your business"

That's the text from the message.

WSS
2017/02/07 10:21:25
mettelus
It sounds legit to me. If you are concerned for authenticity, just PM Lance to clarify.
2017/02/07 10:30:40
bokchoyboy
Hmmm... Using the word "incites" instead of "insights" could be a warning sign... or just a typo.  PM would be advised. 
2017/02/07 12:50:41
pwalpwal
using "reaching out" more than once definitely sounds like marketing
2017/02/07 13:11:21
Slugbaby
In the 13 years I've been using Sonar products, this is the first time I'm hearing of anything like this. 
Probably fake, especially since this forum gives them enough information regarding what features we value.
2017/02/07 13:19:24
Westside Steve Simmons
Yes it did make me curious. I was thinking maybe it was a sales guy for Cubase or digital performer or something cold calling. If it's for real I'd be pretty happy just because recently it's been impossible to get tech support while in the past it was a quick phone call away.
I did email back and said sure but I didn't give any information besides my social security number and mother's maiden name..
;)
WSS
2017/02/07 13:26:33
John
Westside Steve Simmons
"Hello,


My name is Lance Riley and I'm a Product Manager at Cakewalk. I'd like to get to know our SONAR Platinum customers a little better and I was wondering if you wouldn't mind scheduling a call with me?


We are reaching out to random customers who currently own SONAR Platinum to talk to them about their experience and how they use SONAR. We want to take those incites and make using SONAR a better experience and focus on building the most meaningful features for our customers.


If you're open to a 30 minute call with me, please make sure you reply to this email that you are interested. I will then reach out to you to schedule a time.

Otherwise, I appreciate any information you would like to share with us, and thanks again for your business"

That's the text from the message.

WSS

I would PM lance and find out that way. I can think of a dozen reasons not to reply to the email. However, its your email and you have the final word on it. 
2017/02/07 14:15:43
Westside Steve Simmons
Well too late now. I didn't really give any information.

WSS
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