Following email sent to [link=mailto:support@celemony.com:]support@celemony.com:[/link]
 

I'm a Cakewalk Sonar user, and I've updated to Melodyne 4.


Since then I've learned that there are major issues with Sonar that you're working on. Can you please give us an update? This is crippling.

http://forum.cakewalk.com/Melodyne-Essential-4-Crashing-Sonar-Platinum-m3371621.aspx


Thank you,

...
 
Please send emails as well? This has gone on too long.

good luck!

Kinda reminds me of the UAD debacle of some years back.
 

You'd think Cakewalk would be doing something about this for us. Seriously.

PilotGav
You'd think Cakewalk would be doing something about this for us. Seriously.

The crash is in Melodyne's code. As  evidenced by the crashdumps.
What would you have Cakewalk do?
Baker's men matter?
 

Cakewalk has chosen to partner with Melodyne in having it a part of Sonar. Therefore It is in Cakewalks interest to continue to encourage and work with Melodyne to correct any problems.

bitman

PilotGav
You'd think Cakewalk would be doing something about this for us. Seriously.

The crash is in Melodyne's code. As  evidenced by the crashdumps.
What would you have Cakewalk do?
Baker's men matter?
 

I would have them:
 

1. Stay on Melodyne's back until a fix is released
2. Keep their paying customers (US) informed

Keith Albright [Cakewalk]
Just wanted to give an update on this.
We had sent the fault reporter crash dumps we received to Celemony, they are looking into it.
Thanks for those that sent them in.  

It's been two and a half months. Care to update us? What's going on with this?

Noel Borthwick [Cakewalk]
This is a known issue and we have reported several crash dumps to Celemony. They have acknowledged that it is an issue on their end. I have not heard any updates but my assumption is that it will be addressed in their next update.
You can also follow up with them on this if you need more info. You can pass on any crash dump files to them.

They are not responding to us. I think we deserve more backing from Cakewalk on this than what you wrote above. Assuming they'll address it in their next update isn't very proactive considering you guys used Melodyn as a huge incentive for your customers/prospects to upgrade or move to Sonar.
 
Maybe you guys could get on this and let us know what's happening? We're your customer, not theirs.
 
Sorry for sounding like a Jerk but Cakewalk support has really gone downhill. We'd like to see some love. And a working update to Melodyne.
 
 

No change to the version available on the Celemony site.