• SONAR
  • Insane problems with this update (2016.12) *** Solved (for ME!) (p.14)
2016/12/06 13:04:50
Keith Albright [Cakewalk]
MattyBoy
Something is up with the 2016.11 Release
 
1 - Have noticed I get the 'Add Track' dialog appear at Random times
2 - Seems to be some issue with Rapture Session. Although I didn't immediately get an issue,  I now get a crash on loading some projects (during the project load process, the bug reporter doesn't kick in). I did a debug and found that the error was:
 
Unhandled exception at 0x00000000328F4A48 (RaptureSession_64.vst3) in SONARPLT.EXE: Fatal program exit requested.
 
So I tested opening a blank project, and inserting Rapture session -  I get the same crash.
 
So seems an issue with RaptureSession_64.vst3 ?



If you were able to do a 'debug' as you put it, then while the crash dialog is on screen, you can save off a minidump.  Copied from our kb:
 
To create the file:
 
  1. While the crash is on screen, open the Windows Task Manager by pressing CTRL + SHIFT + ESCAPE on your keyboard
  2. Click on the Processes tab and locate the process (SONARPDR, SONARSTD, SONARESL, SONARHS)
  3. Right-click on the process and choose 'Create Dump File'
To obtain the file:
 
 
  1. Open the Run Command by holding down the "windows" key on your keyboard and pressing "r"
  2. Type in the following: %temp%
  3. Click [OK]
  4. Locate the file. It will be listed after the name of the program that was running (such as SONARPDR.DMP, SONARSTD.DMP, etc.)
NOTE: depending on how much memory was loaded, this could create a rather large dump file.
It's easier to deal with minidump files and strangely the OS doesn't easily provide for this.
To create a minidump file on demand, you can use a Microsoft tool called procdump.  It will create a minidump file on demand.
https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx
 
From the folder where it's installed type this in the Win+R box.
procdump sonarplt
 
For example, if you saved it in a folder called dump on your desktop, you'd use
%userprofile%\Desktop\dump\procdump sonarplt
The dump file will be saved in the same folder.
 
Keith
 
2016/12/06 13:08:28
Keith Albright [Cakewalk]
jackson white
@Keith Albright
 
1. CWBRN-61566
2. I'm testing with the simplest possible test project. 1 audio track, 1 bus, no audio or plug-ins other than PC EQ (and 1x CA2A)
3. Started exploring the VST3 angle but the LP 64 EQ/MB are not VST3. RaptureSession and CA2A are VST3
    3a. LP 64 EQ / MB throw the "Runtime Error!" when running the VST Scan.
    3b. "CA2ALevelingAmplifier_64.dll" will hang VST Scan, requiring a close and rescan to finish the VST scan.
          Sometimes VST Scan will appear to hang on another instance of CA2A (only displays "CA2A" in the toast)
    3c. RaptureSession will hang VST Scan, requiring a close and rescan to finish the VST scan
 
There may be problems with other VST3s, won't have a chance to explore that until Thursday. 
 
4. FWIW I'm focusing on the CA2A as the only plug-in in regular use and the issue is -very- repeatable on my system. I wiped out my original (paid) install, (uninstalled via Control Panel, deleted all registry keys and reinstalled via the CCC) and can generate a "SONARPLT.exe has stopped working." every time I open a project after restarting the PC. 
 
5. The "Fault Reporter" has not been launched for any of these recent issues. (I was seeing it on some Take Lane crashes with previous updates.) 




Thanks for the CWBRN.  With the crash on screen, please follow the instructions I posted about capturing a minidump file and attach it to the case.  We've investigating and may have a repro, but the dump will be useful to make sure.
 
Keith
2016/12/06 13:43:53
Bob Currie [Cakewalk]
I've got the issue with the CA-2A reproduced and trapped - I'm working on a fix now.  Thank you for all of the information on this thread - it really helped to nail this down!  I'll keep you posted.
 
~Bob [Cakewalk]
2016/12/06 13:46:14
Bob Currie [Cakewalk]
Regarding Keith's instructions on the mini-dump:  Please continue collecting whatever info you can.  It will help confirm that we've killed the issue.  Thanks!
 
~Bob
 
2016/12/06 14:10:00
Sidroe
I love this place!!!!
2016/12/06 14:19:52
Zargg
Sidroe
I love this place!!!!


They're a bunch of superstars All of'em
And yes, I agree
2016/12/06 14:49:23
Bristol_Jonesey
Bob Currie [Cakewalk]
I've got the issue with the CA-2A reproduced and trapped - I'm working on a fix now.  Thank you for all of the information on this thread - it really helped to nail this down!  I'll keep you posted.
 
~Bob [Cakewalk]


Nice one Bob!!
2016/12/06 15:01:26
toastjam
Please help - I'm not one to get to far into the nuts and bolts of tweaking this program but it has always worked for me flawlessly. Just did the recent update and the program keeps crashing with sonarplt.exe has stopped working.  I've got a ton of projects to keep working on - how do I roll back to the previous version until this one is fixed?
 
Thanks
2016/12/06 15:11:29
Keith Albright [Cakewalk]
toastjam
Please help - I'm not one to get to far into the nuts and bolts of tweaking this program but it has always worked for me flawlessly. Just did the recent update and the program keeps crashing with sonarplt.exe has stopped working.  I've got a ton of projects to keep working on - how do I roll back to the previous version until this one is fixed?
 
Thanks




Sorry to hear you are having trouble.  Please send us a minidump if you haven't already, that will be useful to us to identify the issue.
 
As far as rolling back...
 
Two dif ways...
 
Easiest...
From Command Center.  Right click on SONAR in the list of products.  Choose rollback from the menu.
Pick a version you want to rollback to and it will install.
 
Or
 
If you have an offline pc, go to your account page on Cakewalk.com...
 
https://www.cakewalk.com/My-Account/Products
 
From there you can download any update you have access to.
 
Then install it.
 
 
2016/12/06 17:12:09
Bloodrocuted666
Mine seemed to fix itself last night after a couple of reboots or so I thought. I played back the project I was having issues with the night before fine. I was able to do some midi editing I had been meaning to do and all seemed well and then I plugged in my guitar to play along and it crashed. Turns out the instance of Bias Fx I had on a track I use as a live guitar track to just jam along was the issue. I deleted the bias fx instance and put a new one in its place and all well was well after that. Weird. The other instances of bias fx seemed to be fine.
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