The way I look at a discounter such as JRR is that I am getting a product that I want at rock bottom prices.  If I get the product that I paid for, then the sale is done, and I am happy. 
 
I doubt that the JRR pricing structure allows room for any sort of product specialists.  Having a personal sales rep comes with an additional cost.
 
I think JRR is a very good choice if you already know exactly what you need, and just want to buy it.  Otherwise those other options such as Sweetwater or B&H might be better if you have questions or need advice about a product.

I've always found JRR shop service to be very efficient and problem free, not to mention often having the lowest prices.  I did have an issue during the holiday period recently where a purchase transaction went through twice (partly my fault) and my first thought that this was going to be a real PITA to sort out quickly given the time of year. I sent them an email late that evening (my time) and they responded and corrected the error the following day. Can't ask for more than that.
 
I wouldn't hesitate to buy from them again.

I'm with the crowd here: I've used them 5-6 times and things were smooth as silk.  They seem like good people to me.

No probs at all here.

JR Ewing, he's no good.

I would like to add to the positive comments.
 
One word of advice though. When setting up your JRRshop account, make sure you keep a note of your password, otherwise you may not be able to retrieve it.
There does seem to be an issue with emails. I don't know if it is because I have a @hotmail.com account. Perhaps their email service provider blacklists it - I've had a similar issue with Native Instruments site, which seem to have blacklisted @hotmail addresses - this makes password resetting on the site impossible. Or it could be a bad design of the website. Either way, everytime I tried to retrieve the password, nothing came through to my email account, and ditto for the serial numbers for products that they sent me via email. Luckily the serial numbers are printed on your product page....if you can get into your account ;)
 
 

I have bought dozens of times from them and the serial numbers sent by email also. Maybe it´s something about hotmail like you said, I have gmail account, never had a problem. 

FWIW I have an @hotmail.com address and have never had any problems getting emails from JRR Shop.

JRR and Uncle E are great. Maybe change the thread title ...

Fleer
JRR and Uncle E are great. Maybe change the thread title ...

Have done.