• SONAR
  • Are bug-fix updates free after the one year of rolling updates? (p.3)
2017/01/28 22:03:07
chuckebaby
scottfa
If the helpful people here such as yourself leave the forum for some reason the end user is out of luck.



The guy has 75,000 posts. you seriously think he is going somewhere anytime soon ?
 
most of the users that help other users on this forum have been here for years and are regulars.
there's no way this place turns in to a ghost town unless cakewalk folds. (which I don't see happening) but if it did...Then you wont have to worry about this forum, support or the product.
 
scottfa
I can tell you that i have, as an experiment, tried booking a support phone call at least  once a week since last  May and have been unable to do so.

 
you've been wasting supports time trying some kind of experiment ?
Okay.
 
2017/01/28 23:52:09
mudgel
Over the years there has been a cycle of people coming and going to and from the forum. One thing that hasn't really changed is the level of knowledge nor willingness to share it. Every cycle seems to have its group that seems to answer just about everything. Once you've been here for a while you'll notice that people you didn't know efore start to contribute more and they become part of the core group here to help make this a better community.

The sad reality is though, that none of us is indispensable. Except for bapu of course and not scook. Oh and not Anderton and not .......... and so it goes.
2017/01/29 00:52:48
Unknowen
if you're a Cakewalk fan... then stay with what you know...
if you're new to DAWs... look around, you really need to try a bunch of DAWs before you fall for a pitch...
Read Reviews, look at who may be offering the same deal as Catwalk that may have not had that deal last year... 
As far as Bug fixes... you need to read the bug reports and how things work with cakewalk...
As far as help, this forum is it and its great!
 
 
 
 
2017/01/29 12:52:20
marled
Wow! This thread is very interesting! I really liked to read these comments above, especially the very realistic and neutral view of Craig, but also some of the critical voices.
 
I worked many years as software developer myself (unfortunately not for music software). So I really understand the difficulty and challenge to create software without bugs. But on the other hand I experienced a lot of situations where either managers did not want to invest some effort to improve software after its launch or developers preferred just to implement new fancy stuff instead of improving their former work. I think, regrettably it is true like mentioned above that today's software customers are used to deal with plenty of shortcomings, because the law is more on the side of the companies. But nevertheless I think that it is the customer's duty to remind the software companies (managers and developers) that they should also improve their existing products, surely considering what is possible in real life!
 
It is true that it costs money to make a software more bug-free, but on the other hand sometimes the available money is wasted for too many features. I am a little concerned that Sonar is going into excessive functionality and I know very well that this can spoil a software. There is no all-in-one DAW suitable for every purpose.
So like Craig mentioned, I hope that Cakewalk is making the correct tradeoffs, because I like Sonar!
2017/01/29 15:04:38
scottfa
chuckebaby
scottfa
If the helpful people here such as yourself leave the forum for some reason the end user is out of luck.



The guy has 75,000 posts. you seriously think he is going somewhere anytime soon ?
 
most of the users that help other users on this forum have been here for years and are regulars.
there's no way this place turns in to a ghost town unless cakewalk folds. (which I don't see happening) but if it did...Then you wont have to worry about this forum, support or the product.
 
scottfa
I can tell you that i have, as an experiment, tried booking a support phone call at least  once a week since last  May and have been unable to do so.

 
you've been wasting supports time trying some kind of experiment ?
Okay.
 


OK, for your sake, let me explain without bring delicate..... If scook or Mr Anderton DIE, or life interferers  with their volunteer efforts here then there will be next to no support. No one here has a commitment to Sonar, any kind of life changes can stop them from posting. Support from Cakewalk is, or at least least should be, a commitment  to support the product. It is not a volunteer effort.
 
To your second  comment, no I  do not waste support's  time. I try to book a call which is an   automated  process. Since i can never select  a time slot  ("Oh No, All agents are booked!") I can't  take up anyone's  time. By the way, the reason i do this is so i can tell others that support  is improved and that although there were problems in the past, now support is available.
In the future you might want to ask before you comment in a knee jerk fashion.
2017/01/29 15:49:15
Anderton
scottfa
 
OK, for your sake, let me explain without bring delicate..... If scook or Mr Anderton DIE

 
Uh-oh...do you know something I don't know? 



2017/01/29 16:40:19
Anderton
But seriously...support is not just phone calls. There have been plenty of instances where people posted "problems" that were handled in the FAQs, Knowledge Base, and online docs. I realize for some people it's easier to pick up the phone or post a thread than look for a solution, but the solutions to many issues are documented and can be found with a search.
 
Personally, I find the fastest way to find solutions to anything is to "ask the internet" first...especially with hardware, when I need to find out how to replace the parts in devices with "no user-serviceable parts inside." Or so they say 
2017/01/29 18:15:45
scottfa
Sorry, Mr Anderton, i was hoping to keep the info confidential........ LOL
In all seriousness, thanks for your contributions, i know you don't have to answer questions here.  
2017/01/29 18:27:12
Anderton
scottfa
Sorry, Mr Anderton, i was hoping to keep the info confidential........ LOL
In all seriousness, thanks for your contributions, i know you don't have to answer questions here.  



It's payback...I've learned a lot from this forum. 
 
Also, having used music software since the days of steam-powered synthesizers, I know how frustrating it can be when things don't work as expected. So if I know something that might be able to help, I'll do what I can.
 
Oh, and if you have any inside knowledge of maybe a plane flight I shouldn't take in the next few months, PM me 
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