Positive spin done in a negative way kind of cancels out the effort.  We users could use more support and we are telling Cakewalk that by taking the time to comment on this forum.  It is good for all of us.  It can be difficult for a user to be positive when something isn't working correctly.  Mr. Anderton, when something isn't working and you offer a complicated work around, it has a very "... then let them eat cake" kind of feel to us users.  We aren't at blame for the problem; we are offering insight into a sophisticated DAW that many of us have chosen to use and support.
We are hoping that Gibson will make an investment in Cakewalk the same way that we users have done.

Try bying a perfect car, or a perfect house...or build one yourself would be even better !
Haven't had any 'bug' that was a showstopper ever.
If ones not satisfied with Cakewalks customer focus/support they're gonna feel so a lot of times with other manufacturers imo.
 

BASSIC Productions
Positive spin done in a negative way kind of cancels out the effort.  We users could use more support and we are telling Cakewalk that by taking the time to comment on this forum.  It is good for all of us.  It can be difficult for a user to be positive when something isn't working correctly.  Mr. Anderton, when something isn't working and you offer a complicated work around, it has a very "... then let them eat cake" kind of feel to us users.  We aren't at blame for the problem; we are offering insight into a sophisticated DAW that many of us have chosen to use and support.
We are hoping that Gibson will make an investment in Cakewalk the same way that we users have done.

Hold on its kinda funny in a way when you think what this forum is. Its a PEER to PEER forum. CW people are not required to be here at all. The fact that they do show up from time to time is really a pure bonus. Yet the funny part is you are complaining on a forum that was never meant for CW to user interaction about the lack of CW to user interaction.  I find that hilarious.  

Thanks Anderton...

AndertonI'm sure some people will be able to put some kind of negative spin on this. 

Support is still broken. Haven't been able to book a phone slot for nearly 9 months now.
 

BASSIC Productions
Positive spin done in a negative way kind of cancels out the effort.  We users could use more support and we are telling Cakewalk that by taking the time to comment on this forum.

+1
 

John
CW people are not required to be here at all. The fact that they do show up from time to time is really a pure bonus. Yet the funny part is you are complaining on a forum that was never meant for CW to user interaction about the lack of CW to user interaction.  I find that hilarious.  

That's your opinion, and you're entitled to it, but Cakewalk should have staff on the forum. Their competitors do.
 
EDIT: Glad you guys squashed a bug, though. Thanks to all who helped.

telecharge
 
That's your opinion, and you're entitled to it, but Cakewalk should have staff on the forum. Their competitors do.
 

 
Really?

jb101
 
Really?

Not all, but most do.

telecharge
 

John
CW people are not required to be here at all. The fact that they do show up from time to time is really a pure bonus. Yet the funny part is you are complaining on a forum that was never meant for CW to user interaction about the lack of CW to user interaction.  I find that hilarious.  

That's your opinion, and you're entitled to it, but Cakewalk should have staff on the forum. Their competitors do.

 
Every minute developers spend on the forums is a minute not spent fixing bugs or implementing requested features. Is that what you want?
 

I knew people would come in here and say "so why are my favorite bugs not fixed" or "why aren't they more transparent all the time" or whatever.
 
Positive reinforcement makes progress happen much faster than negative reinforcement. You can choose to contribute to a positive feedback loop, or you can choose to contribute to a negative one. If the latter, expect it to affect the developers as well as other people in the forum.
 
I presented an example of "this is how you do it" that applies to the community and to Cakewalk. I don't see how anyone can deny that the way this bug was identified and fixed as a perfect example of the value of a forum. I'm more interested in identifying a model that creates future progress rather than complaining about why something has or has not been done in the past.

BASSIC Productions
Mr. Anderton, when something isn't working and you offer a complicated work around, it has a very "... then let them eat cake" kind of feel to us users.

 
I didn't realize you spoke for all users, but thanks for the heads-up. It never occurred to me that trying to help people with problems they're having would be seen as my being callous. I figured people who are having some kind of problem would appreciate any solution compared to no solution.
 

We are hoping that Gibson will make an investment in Cakewalk the same way that we users have done.

 
If it wasn't for the investment Gibson made in Cakewalk, and continues to make a needed, there probably wouldn't even be a Cakewalk.