I still think the whole problem of this thread is its title...
Someone has reported the problem the way it could be reproduced - GOOD.
The problem was confirmed, CW have understood it and has fixed it - GOOD.
Which negativity could be replied just on that?
But there was "problematic" parts:
1) for some reason that has worked throw Craig
2) "This is how you do it..."
Is that the only way? Is that the right way and other ways are wrong? Is the way should be routed throw Craig to get early confirmation the problem is solved?
There can be several opinions, people start to remember that most problem reports submitted throw official channels stay unconfirmed, that the list of fixed bugs is published only after the release, that Craig is affiliated with CW owner...
The thread was thought to be good, the topic is good, that is SUCCESS STORY. But the style in which it was presented was a call for negativity, making it a sad story...