I submitted an online tech support request over a week ago, but haven't had any response.
 
I've searched the forum and support links, but the only phone numbers are US based. I found a link to 'our international support partners' but this just lists UK cakewalk product dealers.
 
Maybe I've missed something, but how do we get tech support in the UK?

Hi. Did you get a case number? If so, I would try mailing them again. I have good experience with support (I have only used mail), and they have gotten back to me in a matter of days. Maybe your mail got lost on the way.
Best of luck.

I am sorry I don't know the answer to your question - I was just wondering if there was any issues us forum folks might be able to help you resolve.
 
Thanks, after I get some sleep I will try to circle back to see if you had posted any issues in the forums, and if so, I will do my best to assist.
 
In any case, best of all of it to you, 
 
Bob Bone
 

Yeh, I sent them another mail just before I posted..............not even an automated response so far.

Posting here just to make sure you aren't using the cakewalk problem reporter for support.

portesham
I submitted an online tech support request over a week ago, but haven't had any response.
 
I've searched the forum and support links, but the only phone numbers are US based. I found a link to 'our international support partners' but this just lists UK cakewalk product dealers.
 
Maybe I've missed something, but how do we get tech support in the UK?

I don't think ere is any localised support. That would be why only US numbers are listed.

It's been suggested that you tell us the problem. It wouldn't be the first time we've been able to help.

I submitted this form.
 
"We answer most questions within two to three business days"  it says.
 

mudgel

portesham
I submitted an online tech support request over a week ago, but haven't had any response.
 
I've searched the forum and support links, but the only phone numbers are US based. I found a link to 'our international support partners' but this just lists UK cakewalk product dealers.
 
Maybe I've missed something, but how do we get tech support in the UK?

I don't think ere is any localised support. That would be why only US numbers are listed.

It's been suggested that you tell us the problem. It wouldn't be the first time we've been able to help.

"Outside of the U.S.? You can purchase directly from your local Cakewalk distributor or contact local support provided by our partners" it says here.
 
As I said, the link only shows dealers phone numbers, nothing for "local support provided by our partners." 
So, no response from the tech support form, and no phone number other than US.
 
Why would I submit my problem here? I can't even get a sensible reply to my question ".............how do we get tech support in the UK?"

Unsubscribed from this thread. Life's too short for this ****.

portesham
Excelling at mediocrity for 61 years.

Maybe it's time for a change