Im really sorry to have to agree with some of you but I do. If cakewalk needs improvement in any areas, it is with Tech support. I've had a case open for quite a while now and received no response at all. Except the ebot response saying my ticket was received. this forum will help you solve 99% of problems with the software and this forum is better than any other on the web for ANY software not just digital audio software. But some problems need company support to assist (registration issues, Payment issues) I was under the impression that cakewalk had hired some new help. it seemed to have improved for a while but I fear we might be seeing the same complaints all over again.
 
I would however like to give them the benefit of the doubt. It is the holidays and everyone deserves a vacation.
So here's to hoping we see some improvements and here's to hoping this will be a great new year for Cakewalk and sonar. Which I consider to be a great software.

I've had a case open since December 1, 2016 and other than getting a single automated reply, no other communication has been made. I've asked for an update and again, no response. 
 
It's been a black hole for me. Good thing my question isn't critical.
 
Sonar as a product has been great for the most part - I'm a user since the Pro Audio days - and I'm now a lifer, but this lack of support is troubling. 
 

soundscribe
I've had a case open since December 1, 2016 and other than getting a single automated reply, no other communication has been made. I've asked for an update and again, no response. 
 
It's been a black hole for me. Good thing my question isn't critical.
 
Sonar as a product has been great for the most part - I'm a user since the Pro Audio days - and I'm now a lifer, but this lack of support is troubling. 
 

What is your question?

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Good thing my question isn't critical.

I'm afraid that's your answer. The people who can't get SONAR running, for whatever reason, get priority.
 

xxxtrememusictv
We cant get the drum track to play back correctly
after we click, drag, drop and try to do playback....its missing parts in the measure pattern

 
As to this question...choose Edit > Preferences > MIDI > Playback and Recording and under Playback, enter 1500 for "millisecond buffers."
 

I think the solution is simple, but Cakewalk doesn't want to do it (and I understand they want to keep it free for as long as they can, which is commendable): Do a per-incident charge for support. Not $99 like other companies, but enough to keep out the people asking questions that are answered in the FAQ, or ask questions like "how do I get a good vocal sound." When a support query comes in, someone has to look at it and that takes time away from dealing with the people who have legitimate support issues.
 
But I also don't understand some people who refuse to use existing avenues of support. One guy posted a thread in here about how he couldn't get support. Lots of forumites chimed in and asked him to describe the problem, maybe they could help. He didn't. Instead, he PMed me asking how he could contact support. I had to inform him I don't work at Cakewalk, I'm not even in the same city, but if he would describe his problem I'd be glad to help and if I couldn't, see what I could do about escalating it. He never wrote back.
 
It's amazing how many problems are solved in this forum (often by quoting the documentation...). It's also a great place to ask the questions that don't really fall under support's domain, like "I'm considering an XYZ computer, is it good for running SONAR?"
 

BobF
What is your question?

The question is in this thread:
 
http://forum.cakewalk.com/Sonar-PlatinumReaktor-6-and-multiple-inputsoutputs-m3515137.aspx#3520066
 
In summary, is there a way to get access to all audio inputs/outputs of a VST at the same time in Sonar? Useful for things like Reaktor (interfacing with an external modular synth) or the Mobius looper for example.

I would suggest that if you are not receiving an auto response after you submit the form, your message either didn't get sent or more likely their reply got blocked by your ISP or is in your spam folder - it's a problem with email forms. I'm in the UK too and contacted them last week. I got an auto response right away, issue resolved the next day and a reply the following day, then a follow up the day after that. 

35mm
I would suggest that if you are not receiving an auto response after you submit the form...

Unfortunately, I did get the auto response, so my ticket apparently was received.