Just bought a Roland Quad-Capture and I cannot record a track because after configuring the device in Sonar, when I arm the track, the input is pinned at 100% !

 
The interface work perfectly outside of Sonar. Here are my settings.

 
Any help is appreciated!!!!

Hi,
Did you buy it retail or second hand.
It may be bad. Does it work with other software?
 
Audacity and Reaper for example are free.

Hi. Are your drivers up to date?
https://www.roland.com/us/support/by_product/quad-capture/updates_drivers/a92de63e-0eb8-4f4e-b961-c487c5330dcb/
It seems like it has to be done a certain way.
All the best.

Bitman: I bought this brand new.
Zargg: drivers are(were) all up to date.
 
So here is an interesting part two to this. I restarted my computer and the open Sonar X1 and it has dropped the Roland Quad Capture as a devices. ???!?!?! What is up?
 
I've run this copy of Sonar for a few years using a different audio interface and never had an issue.
 
Baffled

Have you tried a different USB cable?

Yes as well as different USB ports. Same issues.

When ever I have issues with my quad, I close everything. Find the Aud.ini file and re-name. And then everything runs fine for a long time. I've not had this issue before of the input pinned, but when it goes missing, this can fix.

Thanks Kamikazi. Is the Aud.ini file a sonar or roland quad config file?
 
This issue happens in ASIO driver mode. The interface works fine in WDM/KS mode but would like to use the ASIO driver if possible. Think I need to update my sonar install. I'm running X1(build 185) that I've reinstalled after wiping my PC. I've logged into the cakewalk store and tried to find updates but that place is a mess and it sends me in circles. Can anyone point me in the right direction to find updates?
 
Pete

Ok, discovered the Cakewalk Command Center. Installed and ran it with my cakewalk store account credentials and and it says "You don't have any products." WTF!!!
 
The webstore shows me all my products when I log in. Booooooooooo

C:\Users\mitchpetel\AppData\Roaming\Cakewalk\Sonar Platinum
Aud.ini should be in there.
 
On the command centre, is your user name mitchpetel appearing at the the top?