First, Is the music playback ( computer) loud in the headphone when the headphone control is at say 1 o'clock?
What signal are you getting from the mike? ,, does it go into the red if you shout out?
If the music playback is loud and the mike is not, then there's something wrong with your mike set up, cable or the setting your using..also is this a phantom powered mike? USB power is a known factor with pour performance with phantom powered mikes.. You need an interface with a power supply.
The 2i2 is certainly a pour design for interfaces from all the weirdness reported here due to it's lack of certain features.