I have the exact same problem with Neutron Advanced. I opened a trouble ticket with iZotope and received the reply below. Unfortunately I won't be able to verify if any of this works until I'm back stateside in a few weeks, so hopefully someone here can see if this is helpful...
Hello,
For Track Assistant to work, the Neutron installer requires read/write access to your user-level application preferences. Please confirm you are installing with admin privileges.
Additionally, during the installation please be sure not to select custom file paths OR plug-in types. This ‘Easy Install’ will allow the product installer to place all necessary files in their designated file paths.
If you still have trouble follow these steps:
Track assistant requires that a specific file be placed your user-level application preferences, in the same user account and hard drive as the Neutron plug-in file.
Please navigate to the following directory:
Mac
Users/<username>/Library/Application Support/iZotope/Neutron/
PC
C:\Users\<username>\AppData\Roaming\iZotope\Neutron\
Please confirm the following file is in this location:
instrument_classifier_params.npz
- To find your user-level library folder in OS X, open Finder and click “Go” while holding the “Alt” key – a Library icon will appear. Navigate to Library/Application Support/iZotope/Neutron/
*To find your user-level AppData folder in Windows 7/8, click Start or go to the Windows Search charm, type %appdata%, and select the Roaming folder. Navigate to AppData\Roaming\iZotope\Neutron\ .
*To find your user-level AppData folder in Windows 10, open File Explorer and and navigate to C:\Users\<username>\. use the View tab at the very top and tick the option Hidden Items. Navigate to AppData\Roaming\iZotope\Neutron\ .
If that file is not in the User – level library location, you can download it via the following link:
https://www.dropbox.com/s/vc65duazb52pkn0/instrument_classifier_params.npz?dl=0Please let us know if you continue to have trouble.