• SONAR
  • [Solved] iZotope Neutron and SPLAT - problem (p.4)
2016/10/07 12:36:30
Anderton
I found out iZotope has tested Neutron as a VST3 in the latest version of SONAR, and it worked fine. Also it has passed testing at Cakewalk, and several forumites have reported it as working. Hopefully whatever causes problems for some people can be isolated; meanwhile, there's always the demo version for those who want to find out if it works with their system or not. I'll be testing it over the weekend and will report back next week.
2016/10/07 12:55:24
Kristianzhe
Anderton
I found out iZotope has tested Neutron as a VST3 in the latest version of SONAR, and it worked fine. Also it has passed testing at Cakewalk, and several forumites have reported it as working. Hopefully whatever causes problems for some people can be isolated; meanwhile, there's always the demo version for those who want to find out if it works with their system or not. I'll be testing it over the weekend and will report back next week.




Okei thanks. Yes it is working as a charm, but the Track Assistant just spinning for me. I tried every method I can come up with. Looks simple on the tutorial videos and stuff. Just play & click.
2016/10/07 13:26:11
amiller
iZotope responded to my request.  I'm not sure why one of the steps is to download Neutron Standard especially since I paid for the Neutron Advanced version.
 
Anyway, here is iZotope's response:
 
"Hello,
Thanks for contacting us, and I’m very sorry for the trouble you’re experiencing with Neutron! To resolve this issue please try the following:
- Uninstall Neutron from your computer
-
Reinstall Neutron with a “custom” install, selecting only VST3 as the file type
Download Neutron Standard:
PC: *
[link]link removed[/link]
Let me know whether these steps work for you. Thanks!"
 
Sincerely, 
Will

iZotope Customer Care

2016/10/07 13:32:50
MANTRASKY
I've tried the "Track Assistant" before and during the project and seems to have no problem, I have the Advance version, the symbol would spin for a few seconds then the program would make suggestions. My CPU usage is very low and I'm running up to 45 tracks with about 10-15 plug-ins (at the most) No pop or clicks as a few have mentioned, runs very good.
2016/10/07 14:15:14
amiller
Using iZotope's suggestions and also adjusting my buffers just a bit, I think I can call this solved.
 
Thanks everyone!
2016/10/07 14:51:26
Kristianzhe
amiller
Using iZotope's suggestions and also adjusting my buffers just a bit, I think I can call this solved.
 
Thanks everyone!




Not solved for me, but I get your point. For the most it working. I have read on Izotope Facebook page that several people do not get the track assistant to work. Just spins around forever, but that it all type of different Daws. So, not a Sonar case. I guess they come back to me soon with a suggestions hopefully. I tried the custom install with only vs3, but the same issue.
2016/10/07 15:44:57
brian brock
can any of you all help me with this installation issue?  I have sent a ticket to Izotope but Friday at 3:45 Eastern doesn't seem like a great time to expect anything.
 
The Neutron (and some other Izotope software) installation quickly reaches a critical failure with the error message "There was a problem starting C:\Program" and "The specified module could not be found."
 
It almost seems like the error is in some installation component misinterpreting "C:\Program Files\..." as "C:\Program" followed by a space and then giving up.  Am I missing something?
2016/10/07 16:58:36
amiller
And, here is the response iZotope sent to the Sweetwater tech I notified.
 
 
"Download Neutron Advanced: 
PC: * * 
[link=https://s3.amazonaws.com/izotopedownloads/product_download/iZotope_Neutron_Advanced_v1_00.exe]https://s3.amazonaws.com/...ron_Advanced_v1_00.exe[/link]
 
We are currently tracking all CPU usage related issues. We aren’t able to reproduce them in SONAR but there are a few other things the customer can try:
 
1. Close and re-open the session – this can sometimes resolve temporary CPU problems that arise
2. Try disabling any other plug-ins that aren’t be used in large sessions
3. Try bouncing tracks in place or freezing tracks in large sessions.
4. Try increasing delay compensation from your host application’s preferences menu
5. Engage “Zero-Latency” mode in Neutron’s output. Additionally, please try the IRC LL (low latency) mode on the Limiter output.
6. Please verify you are running your host application in 64-bit mode.

Let me know whether these steps work for you. Thanks!
Sincerely, 
Will 

iZotope Customer Care
"
2016/10/07 22:48:00
mcstringer413
i am so far having no problems at all with multiple ( 10 or 12 ) instances of Neutron on tracks and busses. All features that I've tried are working as expected on Sonar Platinum 2016.09.  CPU hit is is very low. ASIO buffers set at 512.
 
Mike
2016/10/14 05:39:47
Traveler
I have the exact same problem with Neutron Advanced. I opened a trouble ticket with iZotope and received the reply below. Unfortunately I won't be able to verify if any of this works until I'm back stateside in a few weeks, so hopefully someone here can see if this is helpful...
 
Hello,
For Track Assistant to work, the Neutron installer requires read/write access to your user-level application preferences. Please confirm you are installing with admin privileges.
Additionally, during the installation please be sure not to select custom file paths OR plug-in types. This ‘Easy Install’ will allow the product installer to place all necessary files in their designated file paths.
If you still have trouble follow these steps:
Track assistant requires that a specific file be placed your user-level application preferences, in the same user account and hard drive as the Neutron plug-in file.
Please navigate to the following directory:
Mac
Users/<username>/Library/Application Support/iZotope/Neutron/
PC
C:\Users\<username>\AppData\Roaming\iZotope\Neutron\
Please confirm the following file is in this location:
instrument_classifier_params.npz
  • To find your user-level library folder in OS X, open Finder and click “Go” while holding the “Alt” key – a Library icon will appear. Navigate to Library/Application Support/iZotope/Neutron/
*To find your user-level AppData folder in Windows 7/8, click Start or go to the Windows Search charm, type %appdata%, and select the Roaming folder. Navigate to AppData\Roaming\iZotope\Neutron\ .
*To find your user-level AppData folder in Windows 10, open File Explorer and and navigate to C:\Users\<username>\. use the View tab at the very top and tick the option Hidden Items. Navigate to AppData\Roaming\iZotope\Neutron\ .
If that file is not in the User – level library location, you can download it via the following link:
https://www.dropbox.com/s/vc65duazb52pkn0/instrument_classifier_params.npz?dl=0
Please let us know if you continue to have trouble.
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