I am trying to install a cakewalk MP3 encoder that I purchased
several years ago onto my new pc, but when I attempt to load it I get an error message
that :
Cant locate shared utilities
the shared utilities folder cannot be found.
Please install Shared folders by installing your cakewalk applicaton first (sonar x alread is installed)
, then try installing the Cakewalk MP3 encoder (unlimited -use version) again...
 
What the hell????
 

Seasons Greetings. I can try to help.
 
At what point do you get the error? Also, what is your version of Sonar, Windows, etc. The more info, the better.

I am running SONAR X1 on a 64bit Windows 7 AMD machine.
When I attempt to export a MP3 SONAR is telling me to go to cakewalk.com 
that :
The MP3 encoder must be unlocked before use. Please 
visit cakewalk.com to upgrade a previous encoder, or to purchase a new 
encoder.
 
Thats when I attempted to load the old cakewalk encoder

Right, so are you getting the error while attempting to install the mp3 encoder?
 
EDIT: Also, have you tried running it as Administrator?

You will find a download link for the encoder in your My Products page on the Cakewalk site.
 
Download it and run it to install.
 
Bob Bone

@ Bob...the link for the MP3 encoder is not.listed in My products on my cakewalk account; I do have the encoder saved though on my external hard drive and did attempt to load it but as stated above it is not loading

@ telecharge.....yes I am getting the error while attempting to load the encoder...I have attempted to load the encoder as administrator.. I will have to look up how to do that

 
You may have the old Cakewalk mp3 encoder and need the new Cakewalk mp3 unlock program. You will need to contact Cakewalk support to get the correct program.

I think Chuck is right. Do you have a serial/key for the encoder? If so, try registering it here:
 
https://www.cakewalk.com/Register?lid=3
 
I haven't had much luck registering old stuff, but maybe you will.

@ Telecharge....I dont have the serial/key and I dont even see it listed on my cakewalk acct. of past registered products-I just have the actual encoder program backed up on my external hardrive; someone sent me a link referencing missing serial/key info. do to purchases made using multiple email accts., but I have only used one email acct. for my 12 year purchase history using cakewalk products so dont think that would apply to me.
I sent support an email and am waiting a response....
I thought about just purchasing it again because I urgently need to send some MP3 files to someone immediately, but I hate to purchase something I already paid for or worst yet, have the new one not function either.
 
Gonna to look up running as administrator and loading to see if that helps.