2016/10/03 08:04:51
Westside Steve Simmons
Thanks Rob. I will uninstall the drivers today and reboot using the disable sign drivers thing again. Then I'll try to reinstall the drivers. I'm not exactly sure where they are but update should work correct?

WSS
2016/10/03 08:13:53
Rob[at]Sound-Rehab
Westside Steve Simmons
Thanks Rob. I will uninstall the drivers today and reboot using the disable sign drivers thing again. Then I'll try to reinstall the drivers. I'm not exactly sure where they are but update should work correct?

WSS



Just send you a PM with a link to a zip file. I hope that helps.
2016/10/04 08:25:58
Westside Steve Simmons
Good morning and thank you. I downloaded the zip file and uninstalled the three vs 700 devices listed in device manager. Open the 64-bit drivers click setup can I get a dialog box saying it can't be completed and to perform the uninstall. I click that and the computer restarts. There is no listing of the V 700 devices in device manager now.
I go back to the driver folder and try set up again and get the same message about uninstall which I've done three times now.
Thank you. Any ideas?

WSS
2016/10/04 09:45:44
Rob[at]Sound-Rehab
huhhh. difficult one. did you do the uninstall and run the setup.exe with the VS700 switched off?
 
really weird, though, i managed to install it before and after the win10 anniversary update without any problems using these files
2016/10/04 10:08:44
Westside Steve Simmons
Actually both. I've done it a few times some with the USB completely unplugged. At that point the devices don't show up in device manager. I run the setup and get the same error message then when I plug the USB back in the device has shown up but still with the yellow triangle.

WSS
2016/10/04 11:26:32
Jim Roseberry
Hi Steve,
 
You have the original backup image file that we created.
You can reload from that, follow the install procedure used to get the VS700 working... and then skip the anniversary update from Win10.
 
This is one obvious example of why you want to create and keep an up-to-date backup image file of your boot drive.
Things like this can happen over time... and it's a quick/easy way to remedy the situation.  
 
I'm available if you need assistance.
 
 
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