About someone saying that someone else had a bad Steinberg experience. I'm not surprised about the fact that Steinberg isn't the most customer-friendly company around, it's a fact. But you've got no idea about the other companies. Are they better? Just type "presonus poor customer support" in Google...
Presonus is a US company, that doesn't mean really consumer-friendly. The German companies like Magix, Melodyne and Steinberg are obsessed with piracy and property rights (for example Magix sells sound collections that aren't commercially free of use, you have to pay more...). The French are also on the music market and if one day they make a DAW, I wouldn't be confident about the customer support!
What I want to say is that I don't see any company or any country which gives me 100% guarantee of honesty. We have to make a choice and we don't know what they will do. I will choose Cubase because the features are similar to SONAR and sometimes better (chords), it's a famous company, with a quite universal file format and it's in a big Japanese group. But maybe I'm wrong.