Hi, Can anyone help me.
 
Recently brought a new computer that I thought would run Sonar Platinum smoothly.
When I record and often when I play back I get a lot of crackling and sometimes when monitoring too. I cant understand this. Usually I would say the cpu isn't coping but looking at the usage its hardly spiking and my new computer is much faster than my old one.
 
I thought AD2 might have something to do with it as my old computer struggled to run this and did overload the cpu but I just feel this computer should ace the requirements really.
 
I have tried changing the buffer but making it larger does not solve the issue.
 
I thought it could be the hard drive. The hard drive is virtually full with the installation of sonar but I am creating my projects on a much larger 2nd internal hard drive.
 
Can anyone help with what the problem could be?? I am a bit loss right now. Here's what I am using
 
Audio Interface is a zoom R16.
 
Computer is
 
ACER         Aspire T3-710 Desktop,

• Windows 10
• Intel® Core™ i7-6700 Processor
• RAM: 16 GB / Storage: 1 TB HDD & 128 GB SSD

 

My first thought is a driver issue, have you tried to record/playback with the onboard sound? Does that work?

What are you using for a driver for the zoom R16 ? meaning where did you get the driver from ?
I don't believe there is a windows 10 driver for the R 16.
 
So that would lead us to another question...what are using for driver mode ?
MME, WMD, ASIO4ALL ?
Try switching it to WASSAPI (Driver mode).
 

Hi Guys thanks for your help.
 
The driver I got from the Zoom website. It does say its for windows 7-10. I don't think that's the issue as if I use the R16 with Guitar rig directly there is no issue.
 
For Driver mode I have got it set to ASIO. To be honest I don't really know what the other settings are for. I have just tried setting to the other options and got a variety of error messages for some of them. Apart from the ASIO setting I cant get any audio playback or recording.
 
I have just started a new project with the usual settings I use and recorded a short strum pattern no problem (no plugins just dry audio). I did notice that when I doubled the sample rate to 96khz(max R16 can cope with) a bug crept into sonar. it recorded the audio but the play cursor froze. had to reopen sonar to get it working again.
 
The problems that I experience come pretty early on in the project when I start setting up AD2 and adding guitar rig. Again this would point to an overloading cpu, but given I am only talking about at most 2 audio tracks and then 1 version of AD2 running( AD2 outputs set to individual tracks in sonar)
 
Like I said I just feel like my computer should cope with this.
 
Any thoughts?

My first thought is that the Acers come with a 30 day trial of McAfee. Uninstall it and find the "McAfee Consumer Products removal tool " (MCPR) from bleepingcomputer.com. Run it to completely remove the bits of McAfee that the normal uninstall doesn't take care of, restart, and try again. 

Have you done the R16 firmware update? Also if you have FL Studio ASIO installed there will be problems; you'll need to uninstall it.
 
I concur with the others this sounds like a driver problem. It's very similar to what happened with a friend of mine who was using a TASCAM US-366 and used its drivers, but had ASIO4ALL installed. Once he uninstalled ASIO4ALL everything worked fine.
 
Check in Device Manager under Sound, Video, and Game Controllers. Disable any audio drivers that don't relate to the R16, particularly any "HD drivers" relating to the graphics card.
 

You may want to ensure that your wireless LAN and blue tooth are disabled.  Both of these can cause interrupts that will create clicks and pops, even when the CPU is just idling.

gcolbert
You may want to ensure that your wireless LAN and blue tooth are disabled.  Both of these can cause interrupts that will create clicks and pops, even when the CPU is just idling.

Excellent point, and that opens the larger discussion of problems with a "new" computer. It will usually not be optimized for audio, and as Brando points out, there will often be "useful" (haha) accessories that degrade performance, and all kinds of background tasks running (from iPod Helper to various Adobe auto updates).

It took me a good half hour to optimize my fresh install of W10 for audio. 
The default is to live full time on the internet with a zillion stupid apps you'll never use active. Go and disable everything that your not going to need. 
Disable USB suspend in advance power options
You only need Windows defender uninstall trial anti virus
Zoom drivers are so so you might want to try WASAPI as well. 
HDMI audio drivers - disable
Run Latency Monitor

Are you using the latest version of Splat (2016-11)?