sharke
I don't think that's characteristic of Jim though - the times I've called for help I've always heard back from him pretty quick and he always seemed to spend as long as it took on the phone to get the issue sorted. You can tell the guy has a LOT of DAW building experience and truly wants you to get the best advice (even if it means a smaller sale for himself). I think I ended up buying higher specs than he recommended in some cases.
Here's an interesting story. I ordered my system in December and it arrived on the 24'th via Fedex. Extremely well packed and secure. I was so sure all was ok so I set up the system under my Omnirax desk and wired everything up. Pressed the power button and nothing - no fans spinning up lights or anything. Checked the power cable and different outlets and nothing. I was pretty bummed since I wanted to set it up over the holidays.
So I opened the machine and was surprised to see how neat his cabling and work was. I could barely see any wires besides the main cable from the PS. The thing looked like a spaceship with the watercooling system and pipes :)
Anyway I tried pushing down the main power connector and made sure the video card etc was seated ok. Everything looked pretty solid so I tried again powering on this time with the case open. Again nothing no lights or anything. Damn... So I decided to call Jim. Its Christmas eve so I didn't expect anyone to be there. Left a voicemail for him. A few minutes later I got a callback and he was very apologetic and asked me to try a few things. We did all the usual tricks of reseating connectors etc but nothing seemed to help. On powering on all I would hear was a faint click and thats it.
Then we decided to do a skype call so he could look at the PC remotely. So I held the cam so he could take a look at the inside and advise me what to do. After about 45 minutes of trying everything we came to the conclusion that it was possibly the Power supply that was bad. So he offered to the choice to ship him back the machine, ship me a new PS or reimburse me for the cost of a new one if I could buy it locally.
I started looking into where I could get a PS on Christmas eve, and I happened to come across a great article on power supply troubleshooting which showed how you could test it with a fan. While investigating that I began disconnecting some of the connectors from the PS. With most of them disconnected, for kicks I turned on the computer again. To my surprise the PC turned on and fans started and lights on MOBO all activated. Whoa! So I turned it off again and started reconnecting the PS connectors one by one and powering on again.
It all worked until I put back one of the connectors when the system went dead again!
So I called Jim back with this info and we had another debugging session. Trying to trace that connector. Was hard for me to spot since his cable management was so neat :) Anyway it turned out to be connected to the SSD. I pulled out the SSD power cable and reseated it again and this time everything worked and the system booted up just fine! So it was a faulty connection to the SSD that was somehow causing the PS to not turn on. I guess these newer PS's have some sort of short circuit protection. Somehow in transit via Fedex it must have gotten loose - no fault of Jim's of course.
Anyway I was super impressed with his professionalism and desire to help even on a holiday. He spent a good hour and a half troubleshooting this with me. Attached is a pic of my cat inspecting the machine :)
Attached Image(s)