Well, you ARE in the Sonar forum. If I were starting out I would demo or buy the cheapest software I could. I would give Sonar, Cubase, Studio One and Reaper a try. Chances are one if them will pop out as a favorite. At that point, you would have to be convinced that support, or lack thereof, may change your mind. I have found this forum invaluable, but there are mutterings that these forums may change( I.e the Bakery experiment).
As to support from Cakewalk itself, in spite of the glowing reports of hiring staff and reducing tickets, I have done a weekly or biweekly attempt to sign up for phone support since last May. I have never been able to schedule a time. Something happened at Cakewalk and my belief is that phone support is a thing of the past.
Anyway, try all the DAWs and then decide. Who cares about support for a product they won't use?
Good luck, really you can't go wrong these days.