Very happy to see responses to this thread! Many thanks!
@Anderton, really appreciate you looking into this further. I'm a fan of your tips, by the way!
I have the Artist Mix connected directly to my tower so I'm using a wireless connection to get to the internet so no router in the combination. I believe that I have the latest Eucon software (v.3.4.1) and I also have the plug-in from Sonar (SONAR_EUCON_Control_Surface_Installer).
So here are my questions:
1. Is there a special order that these components need to be installed to work correctly? I've tried Eucon then Sonar plug-in and then connecting Artist Mix. I've also tried Eucon then connecting Artist Mix and then the Sonar plug-in. No love so far. Any guidance?
2. If I have the components installed correctly by sequence, should I have the Artist Mix console on before I start Sonar? Does it matter?
I am able to see the Eucon icon in my task bar and it does light up so I believe the computer recognizes the hardware. Within Sonar, once the plug-in is installed, I'm able to choose the Eucon surface so I know that the plug-in installation work but the components still are talking (Artist Mix console isn't showing any signs of connecting with Sonar).
Any additional feedback would be appreciated!
Also appreciate the ideas from others on alternate surfaces. I paid a bundle for this Artist Mix console and have really enjoyed it with Sonar X3. Still hoping that I can get it working with Sonar Platinum. Thanks for the support!