I recently assisted 3 different folks get some account/product issues resolved, by my sending some private messages to a couple of the Cakewalk staff - the forum members had not yet reached the minimum number of posts needed to be allowed to send/receive private messages.
 
All 3 folks ended up getting their issues resolved, within a couple of days or sooner.  While that is no guarantee - I CAN tell you that they do try to get account issues resolved as quickly as they can -even though some issues still sometimes fall through the cracks.
 
You happen to be able to both send and receive your own Private Messages to forum members, and more importantly for these issues you face, to the Cakewalk staff.
 
I would suggest you construct a Private Message and send it off to 2 or 3 of the Cakewalk staff - I am not sure who would be the best people to suggest you reach, but you can see some of the staff members posting in several of the forums - usually up in the top sections of each forum, where they tend to place announcements pertinent to that forum - and you will see their names.
 
They ARE attempting to revamp their support infrastructure and process and at the moment it seems to have some significant issues with connecting users to support.  I am quite sure they are aware of some rising frustration with some folks, and while nobody outside of the Cakewalk staff knows what they are working on with regard to the situation - I AM quite certain they know that keeping support access - particularly for purchasing/account issues, is critical for their business.
 
Please do post back after you get a response from any Private Message - and get some some resolution.
 
I do believe they will get these support issues worked out and back to being reasonably responsive, and I hope that this happens as quickly as possible.
 
Bob Bone
 

I have Music Creator 3 and suddenly I cannot play or record any projects.  What do I do to fix this?

You should probably start your own thread as this doesn't really relate to this threads title.
Music Creator 3 was released in 2006. that was 10 years ago.
What OS are you using ?
System requirements are for Microsoft Windows XP.
So if you are using Windows 8 or higher, I would think your out of luck.

robert1942
I have Music Creator 3 and suddenly I cannot play or record any projects.  What do I do to fix this?

Special Introductory Pricing now on Home Studio - http://www.cakewalk.com/Products/SONAR-Home-Studio
Maybe it's time to upgrade?
 

I cannot play or record any of my projects.  I am using Music Creator 3 and Windows xp.
How can I fix this?

robert1942
I cannot play or record any of my projects.  I am using Music Creator 3 and Windows xp.
How can I fix this?

well first, give a little bit more info. like what do you mean you cant play them.
- do they open but wont make audible noise ?
- Will they not open at all ?
- is there a message when trying to pen them ?
- Did the projects work recently but then just stop ?
 
Remember the more info the better. soundcard, OS (Windows XP)
Didn't you also mention in another thread 2 days ago you are using Music creator 7 ?
http://forum.cakewalk.com/Silent-Buses-Detected-m3521400.aspx
 
The system requirements for MC 7 is Windows 7 or 8.1.
 

They open but the vertical bar does not move. Also, when I hit the record button on the track, it does not turn red.  When I hit the spacebar to play, the vertical bar doesn't move.  No message pops up. Now, the gruesome history - I was victimized by a scam that crippled the computer last Wednesday.  I took it to a local Computer Repair Store and was told that he wouldn't work on Windows xp because they are no longer protected by Microsoft.  He set me up with a new computer with the OS Windows 7 and Music Creator 3 was non-compatible so they downloaded MC7 - which I hated!!  After repeated attempts to rectify the situation, I called another  shop and asked if they could protect xp.  They said yes, so, in desperation, I got my old computer back (and all my money, I'm happy to say) and brought it to the second shop.  Everything looked fine but when I got it home, - no play and no record.  I hope this is enough info.  If not, let me know if you need anything else from me (and thank you for your quick responses).

robert1942
They open but the vertical bar does not move. Also, when I hit the record button on the track, it does not turn red.  When I hit the spacebar to play, the vertical bar doesn't move.  No message pops up. Now, the gruesome history - I was victimized by a scam that crippled the computer last Wednesday.  I took it to a local Computer Repair Store and was told that he wouldn't work on Windows xp because they are no longer protected by Microsoft.  He set me up with a new computer with the OS Windows 7 and Music Creator 3 was non-compatible so they downloaded MC7 - which I hated!!  After repeated attempts to rectify the situation, I called another  shop and asked if they could protect xp.  They said yes, so, in desperation, I got my old computer back (and all my money, I'm happy to say) and brought it to the second shop.  Everything looked fine but when I got it home, - no play and no record.  I hope this is enough info.  If not, let me know if you need anything else from me (and thank you for your quick responses).

You know I hate to say this, I love XP ... but he's dead, Jim!!!  https://www.youtube.com/watch?v=3at_Ev2kOoI
 
I have an old laptop with XP and an unsupported version of Sonar installed.  It still works, but I don't expect any support if it doesn't.
 
All I can recommend is that you run a supported operating system, and a version of Cakewalk that is certified to work on that operating system. If you want support ... ???