• SONAR
  • Installation difficulties with SONAR Platinum (p.3)
2016/10/29 13:40:49
monusharun
Here is an image from BlueScreenView:
 
 
2016/10/29 13:43:47
monusharun
Guess one cannot paste a screen shot here! Sorry about the post above!
 
 
2016/10/29 20:11:21
robert_e_bone
I am about to watch the Chicago Cubs hopefully even up the baseball World Series, but I did do a quick forum search on that failing module you reported from the output from running the BlueScreenView utility.
 
Open a new tab and copy/paste in the following parameters to get the 19 results I got - maybe there is something in one of them - I will look back at them in an inning change:
 
site:forum.cakewalk.com ntoskrnl.exe
 
The above search will limit Google to searching in the Cakewalk forums, for the ntoskrnl.exe component, and that basic format for searching the forums really helps cut down the results to what you want - just searching the forums.
 
Bob Bone
 
2016/10/29 20:17:18
robert_e_bone
I would also suggest you try disconnecting your Fire wire audio interface for the moment, and see if Sonar opens when that isn't connected.
 
I am wondering if there isn't some sort of a burp between the Fire Wire chip set and either Windows or Sonar.  I have always steered clear of Fire Wire audio interfaces because they are SOOOOO sensitive to hardware, where USB-connected interfaces do not seem to be.
 
Bob Bone
 
2016/10/30 06:09:20
monusharun
Hi Bob, so how did the Cubs do?  Sorry, not much of a baseball guy myself!
I followed your suggestions and downloaded this thing called TweakBit PCRepair Kit and had it scan my system. Sure enough there were >100 issues related to the system, incl the ntoskrnl.exe thing.  So I did a 'Repair All Issues' which went through fine.  A rescan showed up no issues, so I thought I was good to go.
Restarted PC and then attempted to fire up Sonar Platinum.  Same problem - BSOD, but in the BlueScreenView report I noticed an additional error - hal.dll error along with the ntoskrnl.exe error.
I then used the device manager and disable  the Firewire card as you suggested.
Restarted, fired up Sonar, BSOD again - this time only the ntoskrnl.exe error.
Hence not sure the issue was with the firewire.
 
What really bothers me is this is ONLY happening with SONAR!  Before this I had SONAR Professional running just fine, no crashes, nothing - and I used to launch this through the Command Center.
 
All these problems started up when I upgraded to Platinum!  Woe is me!  Sometime ago I attempted to re-install Professional, and that too now does not work!!!
 
Cakewalk have yet to get back to me with a solution!
Ananth
2016/11/04 06:41:13
monusharun
Hello Bob - great news that the Cubs got it, finally!
2016/11/04 09:38:42
robert_e_bone
Thanks - Cubs parade is today, and I think about 8 million people will be on hand.  It was a really really good game - and good series.  I don't watch baseball anymore - but watched the entire post-season for Cubs this year.
 
I will do some digging around and see if I can come up with some additional stuff related to your issues.
 
It really seems to me to be some sort of maintenance issue between whatever current maintenance level your computer is running at, where some processing in Platinum is expecting some certain maintenance level for the computer, and it dying because it doesn't know what to do for some reason.
 
Sooo - after MUCH coffee and a hot breakfast - I will see if I can help you figure this out.  It is certainly something unique with your system, as if it were more widely spread (more folks having the issue), there would be lots of people posting about the problem being there on THEIR computers too.
 
Hang in there, 
 
Bob Bone
 
2016/11/04 09:41:43
robert_e_bone
I would like you to consider getting your forum 'post count' bumped up past (I think) 25 posts, so that I can shoot you a private message - you are at 12 posts thus far.  (the forum requires a member to have posted at least 25 times in order to send/receive Private Messages).  Your post count is shown under your profile picture shown to the left of your posts.
 
Bob Bone
 
 
2016/11/04 15:22:46
monusharun
Bob, thanks, appreciate your assistance.  You are my only lifeline now!
 
Maintenance: well I downloaded this utility called 'System Mechanic' from iolo.  Seems to have done something - I can't really tell what, but it does report my system is GOOD as of now.  When I did run it the first time, there were some 1,000 odd issues, many not important, but a few were important - so I did a fix it for all.
 
I stayed away from the Sonar Platinum short cut on my desktop - but I will give it a go now that this utility says all is well!  Keeping my fingers crossed!
 
Thanks again!
2016/11/04 15:36:58
monusharun
Bob, OK - restarted my PC and attempted to fire up Platinum.  Crashed again soon after I chose the Basic Template from the start up menu.  This time, however, my BSOD dump viewer tells me the crash was caused by driver hal.dll! The crash address is given as ntoskrnl.exe+14a3b0 - suggesting that this still appears to be lined to the ntoskrnl.exe thing....
 
Let me know what you find, and again, my sincere thanks!
Ananth
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