DO NOT BUY ANY MORE CAKEWALK PRODUCTS UNTIL THEY SHOW PROOF OF SERVICE.
 
I've been reading Cakewalk Tech support posts and have come to the understanding that I AM NOT THE ONLY ONE not receiving any tech support through email and no way to place a call anymore. Some forum writers have stated that Gibson/Cakewalk might have fired their tech support staff. I can't really believe this but there are a lot of people out there posting to forums and getting no calls nor email regarding Sonar issues.
 
The Cakewalk website shows some new developments and a solicitation to buy lifelong updates for Sonar Platinum.
 
Cakewalk: Start answering calls and emails before I even consider giving you any more money...not the other way around.
 
DO NOT BUY ANY MORE CAKEWALK PRODUCTS UNTIL THEY SHOW PROOF OF SERVICE.

OK !!!!!!   
 
How did I get up here?

In the last 23 years I didn't need any tech support from Cakewalk.
And since 12 years I earn my daily money working with SONAR.
This forum is the best tech support.
 

As long as they are releasing updates, and so far they have every month, I think you may be overreacting.
 
Dan
 
 

An important note from Cake...the link to which is located on the product support page...
 

IMPORTANT: A note to our valued customers regarding support

Last updated on 8/3/2016    
Due to the overwhelming response to our Lifetime Updates and SONAR OS X Alpha announcements, we are experiencing an unusually high volume of support requests, and as a result, our response times are longer than normal. We are taking measures to return our response times to normal, and appreciate your patience in the meantime. Remember, you can always use the Cakewalk Forums, other Support resources, or a plain old Google search to find a wide range of solutions. If none of those help you reach a solution, rest assured - we are committed to your satisfaction, and your case will remain open until we assist you.

I only asked for help just the one time. I remember it took a few weeks for Cakewalk to find and provide a fix for my problem, but I must say not only did they fix the issue via email, in one of the monthly updates that followed they repaired whatever it was that was causing the issue on my system even though it appears I was the only one affected. I can't ask for more than that.
I fear I must give them the benefit of the doubt when they ask for a little extra time in responding to user issues.

Using cakewalks web site to tell others not to buy cakewalk products ?
I know free speech is an amendment but This isn't Facebook or twitter.
 
This site belongs to cakewalk and it was created to help its users. 
So im sorry but... you using their site as a platform to tell others not to buy their products is nothing short of ridicules.
I can understand one's frustration with support and I will even agree with them... 
but to post a boycott of cakewalk products on their site ? that's absolutely absurd.
 

What is your issue?

I've been a Cakewalk customer since June 1st, 1992 (Twelve Tone Systems Cakewalk 1.0). I wouldn't use anything else. I've currently got SPLAT (which I liked enough to get lifetime updates), and I haven't had an issue yet that couldn't be answered here in the forums. In fact, several of my questions were answered by reading posts from Craig Anderton. What more do you need?

I too have had a few issues but most have been resolved in recent updates...and have had tons of help here on the forum...please post your issue and let's see if someone can help here...