I have no problem with wanting CW support to be excellent. What I am so impressed by is how Craig was able to explain things in a way that was factual without being accusatory. No recriminations no posturing. Just solid solutions with an explanation.
 
Whatever was said afterward was to me unimportant. The issue which had really nothing to do the  apparent problem the OP had was really his approach. How he arrived at this stage of frustration and the resulting op. Craig was able to cut through all that and after a rather buried description posted by  the op an answer was forthcoming. I see a lesson in it. One we all can benefit from.
 
I believe this thread shows some of the very best this forum has to offer.      

Whew, after Sir Les posted a concise 11-word post the other day I was worried he was deathly ill! Glad to see all is well :)

Thanks Mettelus...Glad you read in to my books...on futile musings with Tech toys.
 
And thanks all you wonderful folks whom provide assistance to the lessor knowing masses for free, and are here almost daily for those having issues! ..trying to get things going via help, being helpers..(we understand the gift that is a true attribute in our making spirit) well done !...Green tea, or coffee, beverages of choice, should be served now..with cookies and cake in the lounge.
 
Union Break!
 
Cheers!
 
PS, I am deathly ill, and wish a wish of wishes, it would end making good music,good deeds done, and gaining a fine product of our making it good or better for good to come, of the goods given, with trust to always try harder to do Good always...makes blessing be bestowed upon us...to carry on creating Good or better onto all living things!...Trust eh?
 
other wish...16oz  cakewalk coffee cups, with fluffy warmer cozies!
 
Regards.
 
Sir Les

bgl1
Thanks, Mr. Anderton.
Title to this Forum Thread is changed. Please let me know if the new title is acceptable to you and other forum viewers and managers.
I will gladly discuss internal bouncing issues with you, but should that be on a different thread? If so, how may I alert you?
Bruce

What about your thread at KVR? It has the same damaging and false title.

You might want to read my post regarding the help I got from Noel..

I have had a love/hate relationship with the product since I started using it many years ago....but I have always had a love/love relationship with support and this forum!

When I had a issue with auto payments, they went above and beyond what I expected. I was exchanging emails for at least a week, and they emailed and called the firm that they have for payments. They could have said "sorry, it's not our problem" but they didn't. So, AFAIK their customer service is great.
 
Doug