The fact of the matter is I emailed a question to Cakewalk support two weeks ago and have yet to receive a response.
What is going on?

I have called tech support twice in around 20 years of using Cake products. Both times it was user error that caused the problem. This forum has been a bottomless pit of information and a great source of encouragement from the members. I'm sure tech support will return to a more stable state after this lifetime update stage is over. BTW, I am a lifer now!

bgl1
DO NOT BUY ANY MORE CAKEWALK PRODUCTS UNTIL THEY SHOW PROOF OF SERVICE.
 

 
I was the first one to chide the new "scheduled phone support" system the day it was announced (before it was even implemented) and it has turned out to be the disaster I predicted it would be. It does need to be fixed and I feel bad for those in desparate need of support.
 
That said, I find the quoted statement to be way over the top and insulting not just to Cakewalk but to it's userbase.
 
We are adults with the ability to weigh our own pros and cons when it comes to purchasing decisions. COMMANDING us all to boycott Cakewalk just because you are personally upset at the moment isn't very cool. If you had said "Hey, guys! I'm going to boycott Cakewalk until they improve support. Who's with me?" I would give you full respect for your efforts.
 
However I also have faith that Cake are indeed working on the issue (I find it doubtful they would outright LIE about hiring new support staff). This is very bad press for them and I can only imagine they are freaking out to get it sorted. Be patient and in the meantime post your problems here and/or PM a Baker here on the forum. They seem to be trawling the forum to get these issues resolved.
 
Personally I hope they scrap or heavily refine this "scheduled call" nonsense and I made quite a few suggestions in another thread as how they could work it to benefit both the customers AND the support budget.
 
I made a bit of a resolution to not get involved in threads like this but your opening and closing, ALL CAPS commands are irksome and frankly unnecessary.
 
No offense to you. I'm sure you are just upset and have an urgent issue but this does not help get your problem solved nor is it going to make Cake be able to speed up the training process (do you really want half trained phone monkeys or would you prefer the competent, qualified support staff Cake has provided in the past?).
 
Anyway... as I said, post your problem and try to flag down a Baker via PM. I'm sure whatever the issue is can be resolved and I'm sorry to hear you are having problems.
 
Good luck.

bgl1
DO NOT BUY ANY MORE CAKEWALK PRODUCTS UNTIL THEY SHOW PROOF OF SERVICE.
 
I've been reading Cakewalk Tech support posts and have come to the understanding that I AM NOT THE ONLY ONE not receiving any tech support through email and no way to place a call anymore. Some forum writers have stated that Gibson/Cakewalk might have fired their tech support staff. I can't really believe this but there are a lot of people out there posting to forums and getting no calls nor email regarding Sonar issues.
 
The Cakewalk website shows some new developments and a solicitation to buy lifelong updates for Sonar Platinum.
 
Cakewalk: Start answering calls and emails before I even consider giving you any more money...not the other way around.
 
DO NOT BUY ANY MORE CAKEWALK PRODUCTS UNTIL THEY SHOW PROOF OF SERVICE.

I think I'll do exactly as I please, thank you very much.

Funny, I get great service from Cakewalk. Maybe it's my attitude, or they just feel sorry for me... 

Bristol_Jonesey
I think I'll do exactly as I please, thank you very much.

Heheh... pretty much what I meant without all the pontiferous mouth flatulence.
 
One of these days I'll learn to be more concise.
 
Today... is not that day.
 
;-)

dannyjmusic
please post your issue and let's see if someone can help here...

I believe he tried that already.
We gave him advise, he told us we were wrong, The End.
 
one of his problems was using "multiple track automation"  vs. using it in the lanes.

bgl1
ChuckeBaby:
Doesn't work. Now to do a complete uninstall and a complete reinstall

 
 

The OP has some issues with Sonar. He has posted them right here and got lots of help from the community. Unfortunately, he didn't like the answers he received and went away for a few days. Now he's back with this. Mostly he wants Sonar to work like Pro Tools and generally he wants Sonar to conform to his thinking rather than learning how Sonar does things. In none of the posts he received did anyone say that Cakewalk fired its support staff, it's pure fabrication.
 
I don't know the truth behind the support system failure, but I do know it's broken badly and an issue like this does not pop up overnight. Somewhere between Cake's spin and the rabid user complaints lies the truth. It's unfortunate that in this particular case I don't think support would be able to provide any solution that hasn't been suggested by the forum members.

with hindsight it might have been a bad idea getting rid of seth during the gibson takeover? :-/

Ah. I guess I missed all that. Definitely sounds like simple DAW shock and impatience at the learning curve.
 
Sonar (as a program) does certain things very well and a few things very poorly (or not at all). Pretty much as is the case for every program ever created.
 
Support is not for people trying to learn the program. That's what the manual, mountains of vids/tuts/articles and this forum are for.
 
If this is a technique/procedural/workflow problem you are having with Sonar then seriously you just gotta learn how things are done (and what can't be done) in Sonar. We've all been through it to various extents. The forum is a huge help but there is a certain expectation you're gonna actually do your own homework... and, yanno... not yell at us.
 
Good luck.