pwalpwal
with hindsight it might have been a bad idea getting rid of seth during the gibson takeover? :-/

Who was Seth?

rspagnuolo

pwalpwal
with hindsight it might have been a bad idea getting rid of seth during the gibson takeover? :-/

Who was Seth?

Seth Perlstein (sp?). He was one of the frontmen for many of the Cake produced tutorials and was active on the forum. Many of his vids live on in the CakeTV archives. I learned a lot from his work.

pwalpwal
with hindsight it might have been a bad idea getting rid of seth during the gibson takeover? :-/

Maybe Seth got rid of Cakewalk ...
 
IMX a lot folks choose to move on in the face of such changes.

I have been successfully using Cakewalk products since the mid '80's. However, for the past several months, I have exhausted valid forum advice in resolving an issue, and have had a case entered since April, with minimal response and none for the past two months. This is the worst technical support response I recall ever with any SW product. I sympathize with the original poster, although I am not endorsing a boycott. I am, however, carefully weighing investing in the lifetime updates, because I just don't feel that the explanation for the lack of technical support is either thorough or convincing, and I can't help but be suspicious that there is a greater underlying issue. I have spent a sizable portion of my career in technical support, and although I cannot say that it is impossible, I have never observed an entire technical support department disappearing.
 
I might feel otherwise if Cakewalk provided me with periodic updates on my issue, even if it was to the effect that the issue was still in the queue, or if I could check the status for myself. I don't even know whether the case that I entered still exists.
 
I see my relationship with Cakewalk as a business one, not a product of loyalty. I will leave if this trend continues or deepens. Although I am not there yet, I would by no means recommend Sonar to a new user in good conscience. The original poster may suggest a debatable tactic, but I entirely understand the frustration.

I think it was only a matter of time before posts like this started to appear. I'm afraid it's only going to get worse until CW gets things back on track. I really hope they do so quickly because it's bad news for my favorite DAW. I too feel the response isn't very convincing but I'm still hoping I'll be proved wrong very soon.

never mind

I'm still goin lifetime regartless.
 
I've never call Cakewalk once in all the years I've used it.
Got all my help here.

bitman
 
I've never call Cakewalk once in all the years I've used it.
Got all my help here.

Same here. 

slyman

bitman
 
I've never call Cakewalk once in all the years I've used it.
Got all my help here.

Same here. 

ditto!

 I feel for people who have issues that it needs to go to a higher level of support other than the forum. If it were activation problems I'd agree with the OP but that goes with any developer.
 
 Ever had those situations where it works for everyone and even googling no one else had that problem either? I have that with NI updates. So far maybe 3 people on the planet have the same issue and my fix came from a much older solution.