1. "NO MORE TECH SUPPORT FROM CAKEWALK" is false. People are getting support. The problem is there is more demand for support than people to fulfill those demands at this time. A correct thread title would be "NOT ENOUGH TECH SUPPORT FROM CAKEWALK." So, to restore balance in the Force, DO NOT PAY ANY MORE ATTENTION TO THE OP UNTIL HE CORRECTS HIS FALSE THREAD TITLE.
2. There are additional support people being hired, and Cakewalk is looking for more.  
3. If you're interested in venting, then your post is complete unto itself. If you're interested in solving a problem, state the problem. If your problem is that you want SONAR to work like Pro Tools, the easiest solution is to use Pro Tools.
 
Anyone who thinks Cakewalk doesn't already recognize the seriousness of the support issue isn't paying attention.
 
FWIW, I saw the first rough cut of the Feedback Portal today, and I do think it will help considerably in terms of providing support without the need to contact someone...it's sort of like a more efficient version of forum help, and reminds me of Stack Overflow.

Customers who require technical support and are not receiving it are the damaged parties. Cakewalk should assist and not criticize those parties.

Couple weeks ago Cakewalk was announcing open positions in the customer service and support department... Its very clear that they are in a process of getting more hands On... Its just matter of time and we will see more improvements in customer service, new features and fixes etc... they are doing a great job polishing this amazing DAW named Sonar!!  Give Cakewalk the right to implement the measures they consider necessary in order to stay in business, be competitive, and offer great software...

mcdonalk
Customers who require technical support and are not receiving it are the damaged parties. Cakewalk should assist and not criticize those parties.

Where's the criticism from Cakewalk? They acknowledge there is a problem and are working to fix it. 

Response to Chuck Jones:
Using cakewalks web site to tell others not to buy cakewalk products ?
I know free speech is an amendment but This isn't Facebook or twitter.
 
This site belongs to cakewalk and it was created to help its users. 
So im sorry but... you using their site as a platform to tell others not to buy their products is nothing short of ridicules.
I can understand one's frustration with support and I will even agree with them... 
but to post a boycott of cakewalk products on their site ? that's absolutely absurd.
 
Chuck:
I have told you and a few other that:
1. I cannot have ALL tracks or ALL selected tracks change to whatever edit filter selection I choose, such as automation, even when I select the desired edit filter while holding [control.]
2. It's in the user's manual. They wrote up a report for it in February and NEVER ever addressed it. You tell me what I did wrong here.
3. It's also in the manual that you can select all tracks and "bounce to tracks" which creates a new track of all other tracks, as an internal bounce. That's the easiest way to create a stereo mix and have it lined up with all other tracks. It never worked. It never got resolved. You tell me what part I got wrong.
When you start telling people that I ignored their advice, My response is simple: "I'm trying to do what is listed in the user's manual, and it ain't working."

Been waiting over a month for support in my issue which consisted of sonar reverting to demo mode even though I have already paid well over 12 months of installments .I tired rolling back a few versions thanks to suggestions posted on here from helpful users but that didn't work. I was forced to make further payments for the ability to save and export even though I already own all I needed .
Still no reply to my email's and phone support hasn't been a option for 3 weeks .since the lifetime updates support is non existent .
I knew it would happen and it has, my issue is something only cakewalk themselves can solve as it is account related but fair play for anything related to the program itself you cannot beat this site .

Dan:
You, me and quite a few others have posted in quite a few locations, here and elsewhere, that Cakewalk support has dropped the ball many times.
Chuck Jones has accused me of absurdly abusing my 1st amendment rights by telling Cakewalk Forum readers to be wary of a company that wants your money and does NOT support their products.
Somebody from Cakewalk posted up above that they are behind in answering tech support emails due to their overwhelming response to lifetime update solicitation.
1. These failures to respond started long before any lifetime update ads.
2. If you are way behind in not supporting your products you should seriously consider hiring the right number of people instead of telling your customer to fine the solutions through unpaid and sometimes uninformative forum searches. That is WRONG. That did not happen when 12 Tone owned Cakewalk. It did not happen when Roland owned Cakewalk. My Cakewalk Pro-Audio, or Sonar, or X series issues ALWAYS got solved. EVERY  SINGLE  ONE.

Mr. Anderton,
I've been reading your columns for years...no...decades...long before I was a Cakewalk user.
I really like the functioning parts of Cakewalk Sonar Platinum but
1. Cakewalk has listed funtions in the users manual that techs could not get to function in my Platinum DAW. Even after updating Windows 8.1 and uninstalling and re-installing Platinum, these functions are NOT working as stated in the user's manual. These are not obscure functions. These are heavily needed functions: Select any or all tracks, hold [control] change edit filter from clip to automation or back. They wrote a tech report in February and after checking for days and weeks, they never addressed it ever again.
Also, the manual shows that any selected tracks can be "bounced to tracks" for an internal bounce and that always corrupted some soft synths. Never worked properly.
 
If I could change the name from NEVER to Woefully Inadequate, I will do that in a second. I do not know how to change the title.

bgl1
Chuck Jones has accused me of absurdly abusing my 1st amendment rights by telling Cakewalk Forum readers to be wary of a company that wants your money and does NOT support their products.

Like I said previously, this isn't Facebook or twitter.
there also nothing wrong with using paper and markers to create your own signs to walk around with.
Your first amendment rights  "Freedom of speech" doesn't apply when your using someone else's web site.
they have every right to ban you or take your posts down. I think they have been tolerant up until now.
 
ironic isn't it ?
the very site that was created to help users like yourself, your using to bash cakewalk for your own personal problems.
I believe your upset because a couple features are not working the way you want them to so you use Cakewalks site to start a petition against buying their products ?
 
 PS- im not really up for an argument, I said what I needed to, im sure you did the same.
I have to learn to not be so concerned with other users problems
Im blocking you, you should probably do the same to me. good luck.

Chuck Jones: I believe your upset because a couple features are not working the way you want them to so you use Cakewalks site to start a petition against buying their products ?
 
Seriously, Chuck...which part don't you understand? I am not complaining because something is not working the way I want it to work. I am upset because I bought this software based on features that Cakewalk have included online and nobody has corrected the manual or told me I'm doing anything wrong, so don't tell me that the problems I'm experiencing are of my own creation. They are not.