• SONAR
  • RME Babyface not recognized after driver/firmware update in Windows 8.1
2016/11/02 19:00:00
G Chouli
 I cannot figure out what is wrong, Windows recognizes it and I can playback YouTube and media files, plays system sounds, but Sonar cannot see the interface anymore. I have Sonar X3e Studio, latest version of the RME driver and total mix including the latest firmware.


Anyone that can help me, I would appreciate it.
Gus
2016/11/02 22:14:02
gswitz
Try a different USB port. For me, my device works ok in some of the USB 3 ports, but there are a couple on my machine it doesn't work properly with.
2016/11/02 22:36:54
tenfoot
Hi Gus.
Try changing driver mode under preferences>audio>playback and recording.
2016/11/09 05:35:34
G Chouli
Thanks for the responses, unfortunately neither one seems to have made any difference. I was not able to get it working - so I removed the new driver and rollback to the previous one. At this point everything is working so I can live with it.
2016/11/09 22:00:41
gswitz
Strange. The latest driver is working for me, but I'm on Windows ten.
2016/11/09 23:23:17
Cactus Music
How did you manage to keep Windows 8.1.?.. I tried but eventually MS won the war. 
2016/11/10 13:47:20
JonD
Cactus Music
How did you manage to keep Windows 8.1.?.. I tried but eventually MS won the war. 


Sorry, you should have asked.  It was easy enough to disable the Win 10 upgrade utility.  I did it once and it never bothered me again (As you can see below, I'm still happily on Win 8.1).
2016/11/20 22:56:34
G Chouli
This damn thing is at again. In the middle of a session, Sonar reports that the Babyface was unplugged, and now it won't playback any audio. I tried everything, updating to the newest driver, roll back to previous driver. I had updated the firmware before and I not sure if there is a way to roll that back but I have exhausted every other possibility. It is not due to faulty wiring or unplugged chords or anything that obvious. Bottom line I have no audio interface right now. Nothing seems to work, at this point Windows cannot even use the device to play back system sounds and no DAW or standalone synth software that I have can use it as an audio capture, playback device. It lists there and install like it is there. I think the unit is faulty, there cannot be any other explanation. This is rather frustrating considering that it was working perfectly for the last few weeks. Was recording some really good sounding guitar tones and then voila, it just stopped working. I rebooted and worked for a couple of more hours and then did it again. Anyone have any other suggestions, I would appreciate it, thanks. As a last resort I am looking into rolling back the firmware, maybe that is a problem for Sonar and Windows I really do not know.
2016/11/21 13:16:07
Klaus
Did you try a different USB cable to rule out a faulty one?
 
And also, when SONAR reports that the Babyface was unplugged, have a look into Windows' Device Manager.
Is the Babyface still listed?
 
2016/11/21 13:20:33
G Chouli
Thanks for the response, yes it still shows in Device Manager, and Windows reports it is working properly.
I do not have another dual cable like the one that comes with the unit to test it with, but I suppose I could try just a regular USB cable to see if it at least will work as a playback device. I will try that when I am back at home.
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