• SONAR
  • How do I keep SPLAT out of demo mode? (p.3)
2016/11/15 06:29:23
chuckebaby
where did you purchase Sonar from ?
2016/11/15 08:22:19
Larry Pumpkin
Online through the Cakewalk website. 
Have been making monthly payments from the second of January 2015 thru first October 2016.
All transactions are listed in my store activity.
The first 12 months were to buy SPLAT outright, then I took out the monthly rolling updates subscription. 
 
2016/11/15 09:35:52
Larry Pumpkin
Is anyone from cakewalk able to remote acess my computer to help find the problem?
2016/11/15 13:59:28
chuckebaby
If you sent a message to the CTO. but have been smearing Cakewalk on social media
"getting nasty" as you say. don't expect them to jump to help.
 
I can understand you being frustrated but Sonar does not often just go in to Demo mode.
There is a reason for that, weather it be a missed payment, stop of payment, exc.
 
your post 2 comments ago said "I Have been making monthly payments from the second of January 2015 thru first October 2016"
 
But a few posts before that, you posted a Cakewalk support ticket that read:
Your current subscription looked like it was canceled, then there was an attempt to renew that was also declined. I've gone ahead and canceled that subscription for now.
 
Just doesn't add up.
I suggest making another attempt at support, create a new ticket.
however like I said, if your causing trouble on their social media pages, they have every right to ignore you.
which im sure they wouldn't but they still have that right.
2016/11/15 14:52:56
Larry Pumpkin
Yes, of course, I cancelled my rolling updates subscription when my fully paid SPLAT reverted to demo mode.
How could it not add up that I refuse to continue paying for rolling updates when my fully paid SPLAT is unusable?
 
As of 1 hour ago the support team have unlocked the software & given me a partial refund.
The fault lay with them & they have apologised.
 
Apologies do not pay my rent.
 
My "smearing" was simply out of desperation to get some action, it was simply begging for help.
I wonder how others would react when they lose business & cannot feed their family?
 
The first 20 or so emails were polite. As the weeks go on without a fix & you become hungry, you tend to resort to drastic measures.
 
My mistake was expecting the software to be reliable. After 15 years of stable use, I obviously had too high expectations.
 
My "making trouble on social media" was, asking my peers around the world, for solutions as to what they would do in this predicament.
 
If the company had of acted sooner it would not have come to this.
 
Just to reiterate. I paid full price for this software and have done for years & years. I do not get paid to bug fix it.
 
It would be EXTREMELY clear that the rolling update subscription method is flawed.
 
I suggest you re-read my previous posts, I am sure it will then "add up".
 
 
 
 
2016/11/15 17:04:30
chuckebaby
glad its all sorted man .
 
Hey im sorry it didn't work for you. glad they refunded you and made due.
There is problems with every software out there. not just Sonar.
I use Sonar because the others gave me problems. (pro tools, Cubase)
Sonar is Solid here. as in hours a day solid.
 
There are 2 routes we can take in a situation like this.
1-We can wait patiently (and use another software in the meantime).
2-Or we can get all worked up and let it effect us, and others. 
 
There's no fun in the second one Larry.
I aint going to pretend like I wouldn't be upset if I were in your shoes. I would be.
But trolling does no good.
 
What ever you end up doing, good luck man.
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