why is there no phone access - can't even schedule a call.
and when submitting an alternate email request, the response is that the internet is dead at there side...
 
Maybe the June 1 announcement has to do with this?

What problem are you having?

There maybe someone on the forum that can help?

Thanks for your response!
 
I need to restore Windows 7 (64), and before I do I'm trying to determine what needs to be done to "uninstall" all of my Cakewalk products (X3 producer, mp3, dimension pro, melodyne, true pianos...), so that I'm not locked out when I try to re-load. Also was wondering if they has any sort of migration utility.
 
I've been a loyal customer since the TwelveTone MS-DOS days, and I'm trying to determine why technical support is inaccessible. Clearly not a selling point...

Nothing for the CW products. They may be reinstalled as many times as necessary. Celemony and XLN have their own rules about installations. I have only had to deal with XLN and it is a matter of using their installer and https://www.xlnaudio.com/myaccount-mycomputers to maintain licenses.

Hi, and welcome to this forum. I agree with karhide. If you give some information about your setup and problems, you just might get the help you need here. There is an enormous amount of knowledge here.
 
I would also suggest that you put your specs (cpu, RAM, Windows version, and Audio Interface) and which version of SONAR you have. See my signature.
It is done in your user control panel (at the top of each page here), signature and comments.
All the best.

I'm beginning to think they're offline, as well. Submitted a support question 4/27, got the automated response that someone would contact me within 3 business days. Sent another inquiry on 5/16 along with my previous case no., still no reponse.
I'm having problems with TH3 wanting to be activated. Having to run in demo mode. This is my second 15 day demo period.

Rworkman, not understanding the problem with TH3 I did not have to authorise it seems to have done it on its own.
 
There does not appear to be a serial number to use, or I am missing something, this is a special SONAR version, not the full TH3 package.

thx everyone for you helpful advice.

My thoughts exactly. The first time a ran TH3, all was fine. The next session, NONE of the components were available. It prompted me to authorize. I clicked the authorize button, and of course it asked for a serial, so I canceled, and clicked the run as demo, which gave me 15 days. I ran till that until it expired, and had to do it again, while I still wait for a response from cake.

To rworkman -
sounds like the same problem i had, please read this thread:
http://forum.cakewalk.com/rss-m3415882.ashx
 
regards
Per R