• SONAR
  • Is Technical Support Dead? (p.2)
2016/05/20 15:25:09
rworkman
Thanks, Rasumssen
That string was a little tough to read, but I did basically that. I aquired TH3 through the last update (2016.04)
boutique effects update. After the problems, I rolled back the boutique effects update, restarted computer, then re-updated, with the same result. I'm at a dead end. Just don't know how many times I can do the 15 day demo!?!
2016/05/20 16:01:17
Zargg
Have you tried to uninstall TH3 via Control Panel, and then roll back and forth again? It sounds to me like you have the full version of TH3, and not the Cakewalk edition. Could be worth a try.
Mine activated as expected via CCC.
All the best.
2016/05/20 16:14:53
rworkman
Zargg, that is what I tried. I rolled back the "boutique effects" update, which contained TH3, then re-installed. All through the CC.
2016/05/20 16:23:20
molsp
I haven't been able to get any technical help since upgrading to a new PC with Windows 10 and Platinum and I have a lot of teething problems (and Im a bit of a technophobe with doesn't help) BUT the amount of support in here on incredible!
 
I repeat the support on here is INCREDIBLE!!!
2016/05/20 17:12:06
Zargg
rworkman
Zargg, that is what I tried. I rolled back the "boutique effects" update, which contained TH3, then re-installed. All through the CC.


What I meant was try to uninstall it via Windows Control Panel.
Reboot, then roll back and forwards again in Cakewalk Command Center?
Hope it helps.
All the best.
2016/05/20 17:27:36
Per Rasmussen
To rworkman -
so if you go to Help/About Sonar you see:
22.4.0 Build 27 [2016.04] ?
 
If u see that, I can't help you.
 
regards,
Per R
2016/05/21 15:35:37
Keith Albright [Cakewalk]
Sorry you were having difficulty getting a support person.
Support is not dead.  There is a scheduling system for callbacks.  I've been hearing from support that there have been time slots available.
 
https://www.cakewalk.com/Support
https://www.cakewalk.com/Support/Phone
 
As far as email responses I'll follow up with them how the q is. 
 
Keith
 
2016/05/27 03:27:27
Saxon1066
I'm also having difficulty getting a support person:  two days in a row the support request page said "all agents are booked," so no call-back for me.  I sent an e-mail and haven't heard back for a couple of days.
 
I liked it better when I just had to wait on the phone for a half hour to talk to support!
2016/05/27 08:51:08
Keith Albright [Cakewalk]
Apologies things got backed up after recent changes.
IT is continuing to refine the scheduling process.  
Thanks for your patience as the system is updated.
 
Keith
2016/05/27 17:08:55
Saxon1066
I appreciate the apology.  I'll just keep trying.
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