stm113cw
This terrifies me. I am on X3 Producer about to upgrade to the Platinum lifetime. I have 3 big [for me] projects coming up the back half of this year. I wanted to upgrade and use it for the projects but the lack of support should I run into a problem gives me pause. What would be the point of paying to upgrade if I wont be using the upgrade to do these projects or if issues and lack of support will put me behind in my time frame on these projects.

you have no support for X3 either. im not sure I understand your argument.
support already expired for X3, so what do you do now ? use the forums.
I understand your concern but X3 and platinum have a lot of similarity's.
we will be here

I tried the phone number on the link that Keith Albright posted. It does not work! I have tried using customer support email and got the run around. I am also wondering what is going on? The phone number says that cakewalk no longer has phone support. That all support must be done from the web support page. Which you get the run around on. I am very frustrated with this.

Had I known there was no phone support I would not have renewed my $99 annual subscription. This is really starting to feel like a rip off. I have a 2-month old unresolved issue that was supposedly elevated to a higher level tech-support. I have heard nothing since. Cakewalk's CEO should send an email to its subscribers explaining what is going on. That would be the right thing to do. I almost upgraded to platinum. Glad that I didn't. At least Studio One returned my phone calls and emails.

I'm very frustrated as well.  i would rather pay the yearly upgrade fee and have phone support instead of the run-around we are getting.   Again, I love the product but this lack of tech-support is nonsense.  I have tried for a couple weeks to schedule a call and no times are available.  Emailing cakewalk is a waste of time.   I hope someone is listening.  Cakewalk has come so far but this issue could undo all of that.
 
Joe

easyjoey
I'm very frustrated as well.  i would rather pay the yearly upgrade fee and have phone support instead of the run-around we are getting.   Again, I love the product but this lack of tech-support is nonsense.  I have tried for a couple weeks to schedule a call and no times are available.  Emailing cakewalk is a waste of time.   I hope someone is listening.  Cakewalk has come so far but this issue could undo all of that.
 
Joe

im not tech support, but is there anything I can help you with ?
Start a new thread, i'll be the first one there.

Rendering to an MP3 used to work, however, since the last SPLAT update, it no longer does. Can't seem to call support nor get an email answer... any suggestions other than changing platforms?
 
Had pro audio 9 but disc and serial number for that got accidently discarded.
 
John

RVR64
Rendering to an MP3 used to work, however, since the last SPLAT update, it no longer does. Can't seem to call support nor get an email answer... any suggestions other than changing platforms?
 
Had pro audio 9 but disc and serial number for that got accidently discarded.
 
John

Hi. I use the mp3 patch made by Aaron. It can be found here
All the best.
Edit: Directd download https://app.box.com/s/op4w4so2u3orjkv2hh9ix3hryg3y23sd//
 

RVR64
Rendering to an MP3 used to work, however, since the last SPLAT update, it no longer does. Can't seem to call support nor get an email answer... any suggestions other than changing platforms?
 
Had pro audio 9 but disc and serial number for that got accidently discarded.
 
John

How long ago did you report the report the problem?

I don't think he has a legit copy of a product to get support. He references Pro Audio 9.

On the other hand technical support does appear to be dead.