Something Dodgy is going on, sigh, I think I might be up for a long story, on the good side they are quick with replying
so far this is the correspondence..from newest to oldest..
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When I received the Maschine it was in a sealed box, as I did not wish to damage the box I had to get a knife to open it.
I registered the hardware online as per the advice on the sticker on the outside of the box, with an organisation called CMI music and audio through their online site @
www.cmi.com.au/support, obviously that information has not made it into your database, so I have now registered the hardware serial online at
https://www.native-instruments.com/en/support/hardware-registration/ I do not understand how it could not come with it originally, it was in the box, and I do not have any other maschine install media here unless you count the Ulimate Crossgrade that came in same order.
Is this something I should discuss with CMI music since they do the local support? Or should I be returning this the retailer (I had to buy online as the closest shop that stocks your products is about 280km from me,
http://www.oxygenmusic.com.au/o2/advanced_search_result.php?keywords=native&x=0&y=0)?
Cheers
xxxxxx
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Hello xxxxxxme,
Your request (xxxxxxx) has been updated, please note our latest comment below.
To add additional comments, please reply to this email.
Best regards,
xxxx
NATIVE INSTRUMENTS Customer Service
XXXXXXX (Native Instruments)
Aug 4, 16:29 CEST
The hardware serial is not registered.
the Maschine software registered to your account was registered to somebody else before.
The product was registered befor the Update to Maschine 2 was released and so the maschione 2 does not come originally with it.
xxxxxxxmeAug 3, 16:58 CEST
Purchased a new Maschine Mk2, but it seems my activation serial number for Maschine Software is limited to 1.8.7 version, I have checked on your site, and the Maschine Mk2 is supposed to ship with the Maschine 2 software?
The Service Centre software will not upgrade me to version 2+, I tried downloading version 2 from your site, but was not able to install the upgrade.
Am I expected to buy the mashine 2 software even though I have purchased a new boxed product from a retailer? or has there been some mix up?
My Maschine MK2 Hardware serial xxxxxxetc
Yours Sincerely
xxxxxxxme