MASSIVELY disappointed with Registration Process - <Solved>

Are there any Cakewalk staff here that can help me with this? I'd appreciate a pm if you can.
 
I got my new PC yesterday along with a boxed version of SONAR X3 Producer.
I tried to install last night but the registration process won't let me.
 
I entered the redemption code and then entered my previous Sonar Producer serial number as prompted but I keep getting the message "Unable to verify registration".
I checked my online account which clearly shows my previous SONAR in 'My Registered Products' so I know I did everything right.
 
I called the USA helpline (I'm from the UK, so THERE'S a phone-bill I'm not looking forward to) and finally got help from a very very kind lady who tried to get things sorted. She suggested we use mails to discuss as this would be cheaper for me.
 
After a couple of mails, she concluded (and I quote) "OK, I am having the exact same issue as you were having.  So something is wrong on our side.  Going to try it again and then I am going to have to grab someone from I.T. "
 
Following this, she agreed to send me my serial numbers for set-up but it was very late in the UK and, unfortunately, when I checked this morning, I had no further mails or resolution.
 
Why can't I install from the DVDs and then be given a 14-day period to register like most other products I use?
 
If anyone has anything helpful to say, please feel free. I'm feeling VERY frustrated and disappointed.
 
Frink.

Hi Kev,
 
Thanks for your comment. Sadly, this is not the case.
 
In the box is a card headed "PLEASE READ FIRST BEFORE INSTALLING THE PRODUCT".
On the card is the redemption code and some instructions for how to get a serial number.
When I follow the instructions, it's as I mention above: "Unable to verify registration".
 
I've tried to install direct from the DVDs but, right at the beginning of the install, I'm asked for a valid serial number which, of course, I don't have yet because the redemption code process has not worked. So no chance to install and register later.
 
Seems like a brilliant system to prevent fraud - sadly it's preventing me too... :(
Cakewalk support desk is only open Mon-Fri Eastern Time - this rather limits my possibilities of calling for help from the UK (not to mention the 30-minute 'on-hold' time at a very high call cost). I've already lost one weekend of work over this.
 
Any Cake-employees care to assist?
 

Thanks scook,
 
I didn't realise I could do that (I've mailed the registration helpdesk already but wasn't expecting anything for a couple of days...).
 
Anyway, I took your advice and got some immediate help and a resolution from Ryan.
It turns out that he can do magic.
 
All set for a big install tomorrow.
 
Wish me luck  ;-)
 
Frink.