MBOX2 Problems With Sonar X1

HI there
 
I am running windows 7 64bit. Quad core 2.8 Ghz with 8GB ram (PC1333).
 
I have been a long time supporter of Sonar and recently did a project for a customer who insisted that the project be done on Pro tools. They paid for pro tools and the M Box 2, so I was happy. Although I am not very fond of Pro tools, I do like the M Box interface.
 
My problem is this. When  I run the M Box in sonar 8.5 it was running like a charm. When I upgraded to X1. the M box became a B.M.I.L ( bad mother in law.) I have looked at the forums and am not seeing anyone else with this problem. When I run a midi project and insert a virtual instrument it shuts down sonar completely. if I run an audio project the marker gets to the first bar and then stops moving although the project continues working?
 
I have made sure I have the latest driver, I have un installed and re installed. I have changed latency settings etc etc. I just cannot get past this.
 
I cant see that this is a 64 bit problem cause the interface works well with 8.5 and my laptop still has 8.5 on it and  it is also running 64bit and it works well.
 
 
When I run my PCI M Audio card I have no problems at all.
 
So if there are any suggestions I would appreciate it I am a little lost.  
 
Thanks guys and gals.
 

Hi there thanks for the reply.
 
What I said about pro tools I have 804. Its real good, it just takes alot of getting used to if you are used to Sonar. Midi editing is poor if you compare it to Sonar.
 
I am going to upgrade my laptop Lenovo W510 Quad 4 / 8GB Ram Win 7 64 bit  to X1 and see if I can re create the problem.
 
will let you know.
 
thanks
 
 

Ok i just moticed that if you use a delta 1010 you are NOT posed to install the X1a  patch.

"The SONAR development team is working around the clock to address this issue however in the meantime we recommend that if you are using any of the following audio interfaces that you do not install this update until we can correct the issue.

• Any Lynx Studio Technology interface
• Digital Audio Labs Card Deluxe
• M-Audio Delta 1010
• Frontier Design Group Dakota"

I wonder if that goes for the m-box as well since it is pretty close to a delta 1010.?.

if you use that you still need to do a hardware test in WDM  to get some of the info the WSAPI didnt collect.   
then change back to WSAPI 

have you tried that?

The x1a patch is for pci audio cards, not usb.....

the mbox2 should work without it,  mine does....

OK I got this down. The problem here is pro tools itself.
 
It has nothing to do with latency, or ASIO, or any other driver setting. Believe me I spend from 9 o clock this morning to now 19h42.
Earlier I said that the Mbox 2 was working well with my Sonar X1 install on my Laptop. The reason for this was because I installed the laptop fresh with Sonar X1. (did not upgrade from 8.5) I re loaded the laptop and then installed Sonar X1 and for the Mbox used the Pro Audio 9 driver and not the 804 driver. This works and it works well.
I cleared a drive on my Main studio PC and set it up in the BIOS as the Boot drive. Then loaded it with Win 7 64 Bit Ultimate. Once that was done I installed Sonar X1 and it was performing better than ever. I installed the Pro Tools 9 driver and connected the Mbox and it works like a charm.
Remember the Pro tools 9 driver is fully 64 bit compliant. The 804 driver is to HOWEVER you have to have pro tools already installed to apply the update, and the driver is contained in the update its not separate. If any of you have ever had the displeasure of installing pro tools 8 on a 64bit machine you will know that it is a mission. You have to run it in compatibility mode from the properties view of the setup.exe, then you also have to run as administrator, then you must not connect the hardware when prompted but wait till it has installed the drivers, at this point the install will hang. Pro tools advice is to start the install again. Anyway it’s a nightmare.
On a hunch I decided to try install pro tools on the laptop (that was working well) after 3 attempts at the Pro tools install I called it a day, however the little it did install completely blew the sonar install out the water. The Mbox now was no longer working, completely hanging the X1 as soon as you try to play audio or run a virtual instrument. I did a system restore to before I tried to install pro tools and sonar was back to its best.
This is not an Ilok problem because the Ilok drivers are only installed after the hardware driver is installed and the pro tools install hangs before that. The pro tools install hangs because win 7 64Bit kicks off a 32bit install (cause I selected compatibility mode) and a 64 bit install, because it’s a 64bit operating system. In some way A conflict occurs and the only way to get past this is to try again and again. The install seems to run a little further every time.  
So my conclusion is that where it was possible to run both Pro Tools and Sonar 8.5 on one PC, with X1 this is no longer possible.
The other thing is I would suggest that you don’t upgrade to X1 if you have 8.5 I would reload and install from scratch it definitely has worked for me and it works well.  
The other option is don’t use an Mbox 2…..lol. Lets face it there are plenty of other Interfaces around.
 
For info I work in IT ad have 12years experience in software engineering , programming, support etc etc.
 
 

Wow - they got that Mbox2/Protools install really made difficult. I have to agree with you. I have installed Protools 8.0.2 (because the Mbox1 is not longer supported in the higher versions - talking about screwing your clients) on Windows 7 64 bit. I have installed X1 afterwards (it was a test partition), and 8.5 was never installed before.

The Mbox1 worked without any problem in Sonar X1 (although it is old hardware with a rather high latency). So - I guess they screwed things up after 8.0.2 (and/or the Mbox2 drivers). I do not read if you have done a "clean"  X1 install (without 8.5 first being installed on the system), and I do not own a Mbox2 to try out such a " clean" install. Did you have tried that too?

also, im pretty sure pro tools 8 wont install on win7 pc, the installer will check whaqt version of windows you have, just like you ccant install PT9 on a xp or vista machine....

even if you have pt and X! on seperate dard drive?   or seperate partitions?

I was planing on getting protools in a couple weeks but i'm not giving up X1 just have protools.
i'll get studio one before i do that.    or stay at pt8 or m-powered

Are you sure your using the right mbox driver?
What verson of PT are you using? 

Like i said before PT 8 is vista/xp only and PT 9 is win 7 only...

You would be surprised how many audio issues are cause byvideo cards and settings, ...

HI there

Will try the video settings. but I am in the process of reloading from scratch in any event. That worked well with my Laptop.

thanks again to all

also, im pretty sure pro tools 8 wont install on win7 pc, the installer will check whaqt version of windows you have, just like you ccant install PT9 on a xp or vista machine....

 
I have PT8 installed on Win7 x64....it was hard to install....but it works....
But I have the same pb with X1 and the Mbox2: the playback cursor freezing after the first bars, while audio is still playing....

robynsky: goto motherboard home page-support.there you
will find chipset/inf drivers for the motherboard/os and
there should be some USB drivers there too. see you using
usb 2 port..turn off your networkcard and 3.5 flopy if you
have 1. jon